Claims Experience Specialist - Richmond, VA

Claims Experience Specialist - Richmond, VA Claims | US Description Faye is looking for a Claims Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class claims service to our valued customersand will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative, and entrepreneurial environment and are looking for a proactive, accountable claims expert focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you! This position is hybrid to our office in Richmond, Va. Responsibilities Be customer obsessed and set the highest bar for claims service in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, accuracy, proactivity and positivity. Handle claims arising from travel insurance products Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad. Provide real-time support related to travel inquiries & emergency events. Interact with travel & medical providers. Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat. Efficiently handle customer complaints with empathy, knowledge and understanding. Complete customer requests in a friendly, professional and timely manner. Work collaboratively across teams and departments to help solve any matter at hand. Qualifications Excellent verbal & written communications skills Strong analytical skills Ability to display great time management and prioritize workload while remaining organized and efficient Proven experience in claims, assistance or comparable roles A medical and/or travel background - a plus Ability to work in shifts - day/evening primarily #J-18808-Ljbffr Withfaye