CASE MANAGER, DRC

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:

This position is an in-custody setting within the Shasta County Probation Department’s Juvenile Rehabilitation Facility (JRF). This position requires the individual to be comfortable working in the JRF environment as well as working with at-risk youth within the criminal justice system. Experience working with the at-risk youth population is highly preferred.

Under close supervision, the Case Manager provides support and structure to participants in developing program plans by managing a caseload of participants and administering the policies and procedures of the program as directed by the contracting agency and the Program Manager. Learns, uses and models the principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Primary Duties and Responsibilities:

• Manages a caseload using principles of the “What Works” system.
• Provide evidence-based programming using cognitive behavioral interventions, groups and services.
• Facilitates a variety of group types and individual one-one-one services with youth.
• Facilitates groups and individual services utilizing professional alliance traits, motivational interviewing techniques, and upholding curriculum/program fidelity Responsible for submitting a weekly key performance indicator (KPI) report that is complete, clear and accurate.
• Must be flexible, solution-focused and meet required deadlines.
• Prepares written personalized programs for each youth to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals.
• Creates and reviews individual success plans with youth as required and document progress or revisions to ensure youth are gaining necessary life skills to make a successful re-entry into the community.
• Comply with GEO Reentry Services and Juvenile Rehabilitation Facility standards at all times. 
• Make entries into confidential youth files and case management system to provide the structure for case analysis and program planning and to provide documentation of program participation.
• Ensure files are properly maintained and securely stored to protect youth confidentiality.
• Create and submit a Daily Report to customer.
• Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
• Works collaboratively with the customer in a professional and responsible manner to effectively serve the youth.
• Complies with work rules and policies as explained in the company Employee.
• Handbook, and the Facility Policies and Procedures Manual; and responds positively to directives from managers and supervisors in a cooperative spirit to ensure conformance to standards.
• Adheres to attendance policy; be flexible to work overtime if needed, to ensure adequate coverage of the program and to ensure the safety and security of the youths.
• Complies with safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
• Participates in Treatment Team meetings by sharing observations and recommendations regarding the facility, youths, and staff relations to identify and solve problems and function as a unified team.
• Conducts assessments to create individual treatment plans for each youth.
• Make appropriate referrals to outside agencies as necessary.
• Documents participants’ progress or regress in case management system and all required information is entered in a timely manner.
• The Case Manager maintains confidentiality obtained through job duties regarding employees, vendors, youths, and outside agencies so that sensitive information is only given on a "need to know" basis.
• Reports all program violations to direct supervisor and/or appropriate agency or official via the established reporting parameters.
• The Case Manager assists with conducting orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities.
• Performs other duties as assigned by management.

Qualifications

Minimum Requirements:

• High School Diploma or equivalent.
• Bachelor’s degree in human services discipline or equivalent experience preferred.
• One (1) year experience as a Case Manager or three years of work experience in a related field is preferred.
• Experience with a youth offender population is preferred.
• Familiar with community corrections systems and current community corrections practices. 
• Familiar with community work force needs, public and private agencies and employment services.
• Ability to write clear concise reports in English using correct grammar.
• Ability to add, subtract, multiply, divide, and calculate percentages.
• Must be able to react quickly and appropriately in an emergency situation.
• Bilingual in English/Spanish preferred, but not mandatory.
• Ability to work with computers and the necessary software typically used by the department.