Retail Lead

Retail Lead

Reports To: Store Manager
FLSA: Exempt
Department: Retail Operations
Location: MO
Pay Range: $41,600.00 annual salary

Position Summary

The Retail Lead plays a key role in supporting the day-to-day operations of Mint Cannabis' dispensary. This position serves as the go-to resource for team members on the floor - ensuring compliance, maintaining flow, driving customer satisfaction, and assisting with leadership responsibilities. If you're a natural leader with a passion for cannabis, people, and positive vibes, this role was made for you.

Responsibilities

• Support daily dispensary operations, including opening and closing procedures.
• Lead by example on the sales floor - greeting guests, answering questions, and verifying allotments.
• Train, coach, and inspire Budtenders to deliver top-tier service and product knowledge.
• Ensure accurate inventory management, compliance documentation, and display presentation.
• Handle customer escalations with professionalism, empathy, and composure.
• Operate the POS system, assist with cash handling, and maintain financial accuracy.
• Communicate effectively with management to ensure smooth operations and goal alignment.
• Uphold all company policies, procedures, and state cannabis regulations.

Qualifications

• 1+ year of experience in cannabis, retail, or customer service.
• 1+ year of leadership experience preferred.
• Strong communication, training, and conflict-resolution skills.
• Working knowledge of cannabis products, brands, and compliance guidelines.
• Dependable, punctual, and adaptable to changing priorities.
• Must be at least 21 years of age.
• Must be eligible to obtain and maintain a Facility Agent Card per Missouri state law.
• Ability to lift up to 50 lbs and stand for extended periods.
• Reliable transportation and valid government-issued ID.
• Ability to pass a background check and fingerprint clearance.

Physical Requirements

• Standing, walking, and interacting with guests for extended periods.
• Lifting, carrying, and moving product up to 50 lbs.
• Manual dexterity and visual acuity for product handling and transactions.

Work Environment

• Fast-paced, customer-facing retail environment.
• Frequent interaction with guests and team members in a regulated setting.
• PPE and safety protocols as required by state and company standards.

Why You'll Love Mint Cannabis

• A work culture that's welcoming, passionate, and built on good vibes.
• Opportunities for growth as we expand into new markets.
• Discounts on products and merch.
• Health, dental, and vision benefits (for eligible roles).
• Paid time off to relax, recharge, and take care of you.
• A chance to be part of something amaZing

About Mint Cannabis

At Mint Cannabis, we're passionate about creating a premium cannabis experience - for everyone! Headquartered in Arizona, we're a national, multi-state operator proudly serving both medical patients and recreational customers. From state-of-the-art production facilities to dispensaries that redefine the retail experience, Mint is raising the bar in every market we enter.

Our flagship Arizona location - one of the largest dispensaries in the country - features a 24/7 storefront, the nation's first cannabis kitchen, and a convenient drive-thru. Named "Most Innovative Medical Cannabis Dispensary" by the International Commercial Cannabis Awards, Mint continues to expand across Arizona, Michigan, Missouri, and beyond. Our team - from budtenders to leadership - is driven by passion, education, and a commitment to helping every guest feel welcome, informed, and supported.

At Mint Cannabis, we're not just changing the cannabis industry - we're growing a community.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.