Testing Center Supervisor

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. Under the moderate supervision of the Department Director or designee, the incumbent supervises the entire operations of the campus Testing Center. Monitors, schedules and supervises testing activities including skills assessments, department exams, correspondence, classrooms, distance learning education, Pearson Vue testing, ATI nursing, GED completion exams and work keys exams for general entrance nursing programs, CLEP, DSST and ATI-TEAS. This position requires previous training, experience, and specific skills. The incumbent performs work with moderate latitude for the use of initiative and independent judgement Reports to: Testing Center Manager The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled. 30% Proctoring Proctors exams during high volume testing, emergencies, or staff shortages. Administers correspondence tests on behalf of students taking courses through other colleges and/or universities. Works with students and outside institutions to secure receipt of exam materials, proctoring, and following return instructions. Administers credit by examination for CSM departments and for CLEP and DSST. Completes required training and certifications required by exam companies. Administers placement tests, inputs scores into Colleague as needed, and provides score report results to students. Directs student to placement preparation resources. Administers certification tests through a variety of vendors such as Pearson Vue, Meazure Learning and ensures individual company policies are adhered to regarding exams and exam candidate instructions. Monitors the testing center via cameras and walk throughs with professionalism. Guarantees and protects against student violations of CSM’s Student Code of Conduct. Administers CSM Course tests and adheres to CSM professor’s instructions. Performs online testing for ALEKS. Follows guidelines and procedures effectively. Reviews remote testing sessions through Examity and/or ProctorU. 10 % Testing Center Supervision Assisting with coverage at other campuses when needed. Covers evenings and weekends when needed. Supervises the Testing Center Assistant at their campus location Serves on search committees for testing staff at other campuses Manages the monitoring system of the testing center to ensure that academic integrity standards are being adhered to as it pertains to testing 30% Communication Communicate the Testing Center hours to faculty, staff, and students. Maintains awareness of the different Student Service Departments hours and activities to provide general up to date information to students. Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community. Directs received non-testing related questions to appropriate personnel or departments either in-person, via email, or phone calls. Keeps the Testing Center webpages up to date. Communicates with professors regarding exams received and any issues that arises regarding their exams. Answers emails in a timely manner. Actively works with Disability Services regarding students’ accommodation plans and exam scheduling. Collects office supply requests from all Testing Centers and orders office supplies. Coordinates all printing orders for all Testing Centers. Reviews received RegisterBlast and paper exams, fills out covers sheets as needed, logs exams in Excel, sends exams via email or mail to correct Testing Center location. Creating ALEKS accounts and Accuplacer vouches for CSM students. Communicating with test vendors and other college institutions. 25% Confidentiality Assists in maintaining test security for all tests. Enforces ID policy and requirements. Keeps all instructor test files confidential and secure. Carefully returns exam packets to appropriate parties in accordance with established procedure. Maintains confidentiality of ADA accommodations plans. 5% Reporting and Documentation Maintain records of exam payments and produce a yearly profit report. Produces weekly and monthly reports on Testing Center activity such as phone calls, emails, and administered exams. Produces other reports as required. Additional Duties: Performs other related duties as assigned. Associate’s degree Two (2) years of experience in a college Testing Center, or in test administration at the college or public high school level Proficient with standard computer use. Experience in directing other's work, ability to work without close supervision, and the ability to multitask and prioritize Preferred Education and Experience: Experience with Microsoft Word and Excel Bachelor’s degree preferred Licenses, Certifications, or Additional Requirements: Current certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and others within six months prior to starting the position. Must be able to complete all Testing Center required certifications within the six months. Ability to resolve customer issues/problems in a manner that exceeds client expectations. Ability to maintain accurate records of activities within approved database. Excellent verbal, written, and reporting communication skills. Ability to work autonomously and as a team member.

PHYSICAL DEMANDS

Varied schedule including day, evenings, and Saturdays. The work is mostly sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. This position also requires the ability to move brisky between student testing stations/desks, and various workspaces as needed.

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment. General Employment Information The College of Southern Maryland is an Equal Opportunity Employer. Background Checks The College of Southern Maryland conducts background checks in order to ensure the safety and well‑being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check. Conflict of Interest policy No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full‑time college employee who also holds a full‑time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full‑time positions. Full‑time employees must promptly disclose in writing, on a form available from the Human Resources Office to the college all other full‑time employment or its equivalent in independent consulting. Employment Frequently Asked Questions Click here to find our frequently asked questions: #J-18808-Ljbffr College-of-Southern-Marylan