Hospital Specimen Technician

Job Description

Job Description

Pay Range: $17.75hr - $20.43hr

Job Overview:

The Hospital Specimen Technician is responsible for the preparation of patient specimens in a hospital location. The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles and responsibilities below are specific to samples being performed for laboratory testing.

Specimen Processing & Test Send Out Responsibilities:

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of hospital LIS system.
• Print performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning).

Problem Resolution Responsibilities:

• Troubleshoot and resolve specimen type issues, missing information, TIQ, TNP, additional sample requests, and other issues related to the area of responsibility.

Customer Service Responsibilities:

• Demonstrates exceptional customer service skills as the liaison between customers and the performing laboratory to provide proactive customer support.
• Responsible for managing inbound calls with a positive interaction.
• Communicates and collaborates effectively with hospital laboratory staff, the sales team, and other functions in the organization.
• Communicates information effectively regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements with hospital staff.

Required Work Experience:

• 1 3 years of working experience.

Preferred Work Experience:

• Medical background preferred, including medical terminology applicable to a clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

Physical and Mental Requirements:

• Ability to enter 6,000 alphanumeric keystrokes per hour.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to sit or stand for long periods.

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS systems knowledge or experience is a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• Demonstrated data entry skills to effectively utilize the organization's system and hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and the ability to adapt to change.

Education:

• High school diploma or equivalent is required.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to enter 6,000 alphanumeric keystrokes per hour.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to sit or stand for long periods.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.