Senior Client Service Manager
AI Digital
- Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
- Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
- Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
- Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
- Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
- Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients' campaigns.
- Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
- Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
- Function as a mentor/team lead for more junior Client Service Managers.
- 6+ years of experience in client service or account management within an advertising agency.
- Proven track record in managing and growing client accounts.
- Strong understanding of advertising industry trends and best practices.
- Excellent communication and presentation skills.
- Strong leadership and team management abilities.
Vacancy posted 2 days ago
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