Customer Service Representative

Seeking a motivated and customer-focused Customer Service Representative to join its growing optical laboratory team. This is a temp-to-permanent opportunity for someone who enjoys working with customers, solving problems, handling multiple priorities, and working in a fast-paced environment. The Customer Service Representative will be responsible for answering customer calls, entering and processing orders, troubleshooting issues, handling billing and invoicing, responding to customer inquiries, and ensuring a positive customer experience. Primary Responsibilities Answer incoming customer calls and provide professional, courteous, and timely assistance. Enter new customer jobs and orders accurately into company systems. Process customer orders efficiently while minimizing errors. Respond to customer questions, complaints, and concerns through phone, email, and chat. Troubleshoot customer and order-related issues and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude during every customer interaction. Follow established customer care processes and standards. Strive for one-call resolution and ensure 100% follow-through on customer commitments. Document customer complaints and concerns accurately and facilitate appropriate resolution. Communicate promotions, products, and additional services when appropriate. Develop strong knowledge of Cherry Optical's products, services, systems, and procedures. Redirect customers to the appropriate department or team when necessary. Follow up with customers regarding open questions, complaints, or service issues. Collaborate with internal teams and other departments to ensure customer and product satisfaction. Assist with invoicing and billing-related activities. Communicate effectively with the Customer Service Supervisor, Manager, and other leaders. Participate in team meetings, training, and ongoing professional development. Maintain required attendance and comply with company attendance policies. Perform other duties as assigned by management. Required Qualifications High school diploma or equivalent. Strong customer service and communication skills. Ability to type and confidently use a computer. Ability to multitask and manage multiple customer requests simultaneously. Strong initiative and motivation. Reliable attendance and punctuality. Ability to work effectively in a fast-paced environment. Strong attention to detail and accuracy. Professional and positive attitude. Ability to communicate effectively with customers and internal teams. Preferred Qualifications Previous experience in an optical laboratory or optical industry. Previous call center or customer service experience. Experience handling customer orders, billing, invoicing, or order entry. Comfortable communicating with customers by phone, email, and chat. Enjoys working with and helping people. Strong problem-solving and troubleshooting skills. #J-18808-Ljbffr I3 INFOTEK INC