Service Technician

Job Description

Job Description

Grand Design RV is currently sourcing for a Service Technician to join our team. This position works directly with the customers to understand the issue(s) with their unit and correct the problems.

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).

"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

Key Areas of Responsibility

• Inspect customer units.
• Diagnose repairs to be made.
• Make repairs to meet Grand Design's quality standards.
• Work directly with customers to address their concerns.

Education & Experience

• Able to work under pressure to meet deadlines
• Must be organized
• Must have a positive attitude and be friendly to customers
• RVIA certification preferred, but not required

Physical Demands

• Climbing a ladder and/or scaffold
• Reaching, twisting, bending, squatting, walking, pulling, pushing
• Able to stand throughout duration of shift

Our Core Values

• G ratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• R espect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• A ccountability - Holding each other to the highest expectations in all we say and do.
• i N novation - Striving to be industry-leading with our people, processes, and products.
• D rive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations :

• Connect with Purpose
  • Be inclusive ; seek out different perspectives.
  • Focus on the Customer ; put yourself in the customer's shoes.
  • Communicate Clearly ; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities ; ask, "What if?" and embrace new ideas.
  • Set Direction ; prioritize, plan, and align; balance thinking and action.
  • Drive Results ; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change ; be agile and flexible; take on new challenges.
  • Inspire Growth ; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an E qual O pportunity E mployer.