Customer Service Ambassador

About Silver Creek Materials, Inc.

At Silver Creek Materials, we don't just move materials - we move industries forward. Located on the west side of Fort Worth, we are one of the largest sand, aggregate, mulching, composting, and recycling facilities in DFW. We're a team of hard workers who face each day head-on, celebrate wins together, and believe in doing things the right way. Whether you're operating equipment, selling materials, or supporting the team, you'll help build something bigger. If you're driven by grit, growth, and purpose, this is where your story begins. Check out our website here and our YouTube channel here !

Job Title: Customer Service Ambassador

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification: Non-Exempt

Position Type : Full time

Typical Work Schedule: Monday-Friday 7:00am-5:00pm

Pay Range: $17.00-$19.00

About the role:

Silver Creek Materials seeks a Customer Service Ambassador with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, composting, mining, and aggregate needs. This position serves as a key customer contact and a critical quality control checkpoint by inspecting incoming loads, directing site traffic, identifying contamination, and helping protect the quality of materials entering production

What you'll do:

• Provide prompt, professional customer service to customers, haulers, and team members.
• Inspect incoming loads and verify materials meet company acceptance standards.
• Identify, document, and report contamination, unacceptable materials, or safety concerns.
• Direct customers and truck traffic safely and efficiently throughout the facility.
• Assist customers with onsite questions, unloading procedures, and site navigation.
• Communicate effectively with loaders, dispatchers, supervisors, and other departments.
• Maintain continuous coverage of the inspection area during receiving operations.
• Perform routine site inspections and report operational, safety, or maintenance concerns.
• Promote a safe working environment for customers, visitors, and employees.
• Support product quality by preventing contamination from entering production.
• Demonstrate ownership by identifying issues, resolving problems when appropriate, and escalating concerns as needed.
• Maintain a clean, organized, and professional work area.

Qualifications & Skills:

• Friendly, professional, and customer-focused attitude.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Self-motivated with strong attention to detail and accountability.
• Ability to work independently and as part of a team.
• Ability to identify safety, quality, and contamination concerns.
• Comfortable working outdoors in varying weather conditions.
• Ability to stand, walk on uneven terrain, and perform physical tasks, including lifting up to 50 pounds.
• Valid Driver's License required.
• Knowledge of landscaping materials, composting, recycling, aggregates, or related materials preferred.
• Basic mechanical aptitude preferred.
• Must pass a background check and comply with the Company's Drug-Free Workplace Policy.
• Must comply with all company safety policies and OSHA/MSHA regulations.

Benefits:

Silver Creek Materials is family owned and operated and offers about-average industry pay. Eligible employees can elect medical, dental, vision, life, short term disability, long term disability, ambulatory insurance, voluntary critical illness, voluntary accident, and voluntary hospitalization insurance, and a 401(k) plan. Employees also enjoy paid company observed holidays and generous paid time off. Field employees can elect uniforms and will also receive a boot stipend starting on their first anniversary. Additionally, employees can enjoy the use of company facilities, such as a gun range and 11-acre family lake.