Assistant Community Manager

We are seeking an organized, customer-focused, and detail-oriented Assistant Community Manager to join our team. In this role, you will partner closely with the Community Manager to oversee daily property operations, maintain financial health, and foster a positive living experience for our residents. The ideal candidate balances strong administrative and bookkeeping capabilities with excellent communication and conflict-resolution skills.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Key Responsibilities

Financial & Administrative Management

• Oversee rent collection by processing monthly payments, scanning checks, and posting transactions to the ledger.
• Manage delinquencies by making weekly follow-up calls, issuing late notices, and coordinating legal eviction processes when necessary.
• Review account ledgers regularly verify billing accuracy, process security deposit refunds (SODAs), and correct discrepancies.
• Assist with financial reporting including the preparation of monthly variance reports and draft annual operating budgets.
• Manage applications for home purchases and rentals.
• Assists the CM, Maintenance Manager, & Maintenance Technicians with quarterly health & safety inspections.
• This role manages Front Desk operations, focusing on guest services and operations systems (TEM, Manage America, Avid).

Leasing & Resident Relations

• Support leasing efforts by conducting property tours, responding to inbound leads, and guiding prospects through the application process.
• Process lease agreements accurately, ensuring all tenant verification, income calculations, and paperwork comply with regulatory guidelines.
• Administering leasing workflows, including file maintenance, coordination of moveins/move-outs, and support for broker/resident/tenant communications as needed.
• Resolve resident concerns and de-escalate disputes with professionalism, empathy, and structured follow-through.

Operations & Compliance

• Enforce community rules by conducting regular property inspections, logging violations, and drafting formal correspondence.
• Coordinate maintenance requests by logging service orders quickly and following up with residents to ensure satisfaction.
• Assume leadership responsibilities and maintain operational continuity when the Lead Community Manager is off-site.
• Trains, motivates, and coaches staff members in the execution of their duties.
• Shares professional staff on-call responsibilities with the Community Manager and is available to respond to emergencies and situations.
• Assists the CM, Maintenance Manager, & Maintenance Technicians with quarterly health & safety inspections.
• Coordinate maintenance requests and follow up with vendors, tenants, and property owners.
• Respond to phone calls, emails, and resident inquiries in a professional and timely manner.
• Assist with move-ins, move-outs, and lease administration.
• Maintain accurate property records and documentation.
• Coordinate with vendors and contractors to ensure work is completed properly and on schedule.
• Support property inspections and follow-up activities as needed.
• Assist with general office and administrative functions related to property management.

Education and Experience

• Education: High School Diploma or GED equivalent.
• Experience: Minimum of 1–2 years in residential property management, leasing, or an HOA administrative support role.
• Office Tools: Strong proficiency in the Microsoft Office Suite, specifically Word, Excel, and Outlook.
• The position requires strong administrative skills, proficiency in MS Office, multitasking ability, strong communication skills both written and verbal.

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We're searching for Team Members who:

• Love what they do to make our guests' dreams come true and shows it through delivering service excellence authentically.
• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests' expectations.
• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits. xhyhwjd
• Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
• Demonstrate kindness by following the 'Golden Rule', ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results