Desktop Support Technician
GDR Group
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support Provide timely support for hardware and software issues for both Windows and Mac environments Troubleshoot remotely using VNC and KVM switch Reimage systems, install OS and standard software (onsite and remote) Coordinate warranty support with Dell and schedule onsite service when needed Resolve common technical issues, including: Network connectivity System crashes/blue screens Printing problems Virus removal Basic administration and troubleshooting of:
DHCP / DNS
Active Directory VPN and remote access tools Windows domain account issues Wireless connectivity and hotspots Collaborate with the network team on basic troubleshooting tasks Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures > Customer Service Deliver prompt and courteous user support via: Wolken ticketing system (incident resolution and device lifecycle tasks) Google Chat and Gmail (Outlook familiarity is a plus) Zoom Calling and Zoom video conferencing Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management Maintain accurate records of hardware assets Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties Assist with software and process testing and validation Create clear, user-friendly technical documentation ·Provide 1:1 or group technical training (remote or in-person) Support office signage placement and daily ticket review/assignment tasks May require occasional travel to other office locations Work Schedule & Benefits- Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
- No weekend or after-hours support expected (exceptions for special projects)
Vacancy posted 5 days ago
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