Operations Manager

Operations Manager

Admin Office - Little Rock, AR 72212

Job Summary: Our Mission at McFarland Eye Care is to Dazzle each and every patient we serve. That mission only works when our Team is supported by clear expectations, strong systems, disciplined execution, and leaders who genuinely care about making work better for the people doing it. The Clinic Operations Manager exists to strengthen the engine of the practice. This role is designed for someone who finds satisfaction in clarity, consistency, and accountabilityand who views operational excellence as a service to our Team and our patients. Like our other leadership roles, this position prioritizes Team first, processes second, and setting third. Poor workflows frustrate great people. Misaligned systems erode accountability. Strong operations, on the other hand, free our Team to focus on what matters most: delivering exceptional patient care. This position reports directly to the CEO and plays a central role in reinforcing a renewed culture of accountability, discipline, and continuous improvement across the clinics.

Core Values:

The Clinic Operations Manager must consistently demonstrate and reinforce McFarland Eye Care's core values:

• Knock Their Socks Off Empathy matters. This role approaches Team members, physicians, and patients with curiosity, humility, and a genuine desire to help.
• Everything Speaks Systems, workflows, schedules, reports, and physical spaces all tell a story. This role pays attention to details and understands how small breakdowns create big frustrations.
• Plug In Ownership is non-negotiable. The Clinic Operations Manager works as if their name is on the building and expects the same mindset from others.
• Play Operational discipline does not mean joyless work. This role helps create an environment where structure supports energy rather than suppressing it.

Operational Excellence & Workflow Optimization:

• Develop a deep understanding of end-to-end clinic workflows, identifying inefficiencies, bottlenecks, and failure points.
• Lead workflow redesign efforts with the goal of reducing friction for Team members and improving patient experience.
• Partner with clinical and administrative leaders to standardize best practices across locations while respecting local realities.
• Document workflows and expectations clearly, ensuring they are teachable, repeatable, and measurable.

Technology & Platform Stewardship:

• Serve as the operational owner of key technology platforms used across the clinics.
• Ensure platforms are configured, used, and optimized in ways that truly serve the practice rather than adding complexity.
• Monitor platform adoption, data integrity, and reporting accuracy.
• Partner with IT and vendors to troubleshoot issues, evaluate enhancements, and recommend changes.
• Translate operational needs into clear system requirements and vice versa.

Accountability & Performance Management:

• Help establish and reinforce a culture of accountability built on clear expectations and consistent follow-through.
• Define, track, and review operational KPIs tied to clinic performance, patient experience, and Team effectiveness.
• Address performance gaps directly and constructively, always rooted in support for success.
• Support leaders in having the conversations they may be avoiding.

Budget & Resource Management:

• Own or co-own clinic operating budgets as assigned.
• Monitor labor, supply, and operational expenses, identifying trends and opportunities for improvement.
• Evaluate ROI on staffing models, workflow changes, and technology investments.
• Partner with the CEO to forecast needs and prioritize spending.

Cross-Functional Leadership:

• Act as a connective tissue between clinics, leadership, IT, and administrative teams.
• Support clinic leaders by providing structure, tools, and claritynot micromanagement.
• Lead change initiatives with discipline, empathy, and persistence.

Ideal Candidate Profile:

• Highly structured, disciplined, and organized; thrives on follow-through.
• Naturally curious about how things work and motivated to make them better.
• Comfortable managing multiple platforms and switching between strategic and tactical thinking.
• Confident holding others accountable while maintaining trust and respect.
• Financially literate with experience managing or influencing budgets.
• Emotionally intelligent; able to balance firmness with empathy.
• Demonstrated experience in operations management, preferably in a multi-site healthcare or service environment.
• Strong track record of workflow improvement and system optimization.
• Experience working with enterprise software platforms (EHR, scheduling, CRM, HR, analytics, etc.).
• Proven ability to lead change and drive accountability.

Physical/Mental Demands :

• Regularly stand, walk, drive, and sit.
• Occasional stress from workload or from dealing with upset patients, and staff, or emergency situations.
• Normal vision and hearing needed.

This description is intended to provide basic guidelines for meeting job expectations. It includes the essential functions for this job, not all job duties. Other duties may be assigned, and responsibilities may change as needs evolve.