Customer Retention Specialist - State Farm Agent Team Member

Retention Specialist OpportunityWe are open to a full-time or part-time team member to join our team!Full-Time Benefits: As a Valued Agent Team Member you will enjoy…Hourly Pay + Commission and BonusesSimple IRA Retirement Plan with Company MatchTerm Life Insurance (if eligible)Paid Time Off (10-15 days paid and 50 hours unpaid)Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees coveredRegular professional development - twice a month trainings + mentorshipCareer incentives - opportunities to earn extra PTO, travel, swag and morePersonal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates youComfortable office perks - free snacks, coffee and a personalized workspacePurpose-driven work - help people understand and protect what matters mostWhat We're Looking For:We're looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.A strong candidate will bring the following qualifications and traits:Exceptional communication and conflict-resolution skillsHigh attention to detail and strong organizational habitsAbility to remain calm and empathetic in challenging customer situationsHigh performance with a team-oriented mindsetKey Responsibilities:Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day oneServe as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain businessManage the late payment process by monitoring policy status and communicating with customersAnalyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfactionMaintain detailed and accurate customer records and follow-up notes in the CRM systemSupport the team in executing renewal campaigns and proactive retention outreachWhy Choose a Career with Allen State Farm Insurance?We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year's to relax and recharge with loved ones (in addition to regular time off!). Here's what else makes our agency stand outNo nights or weekends - and we keep it fun with Casual FridaysWoman-owned & family-run…with a relationship-first cultureThis isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.Compensation StructureBase Pay (without commission, no prior experience) = $27,040-36,400