Automotive Service Advisor

Automotive Service Advisor Volkswagen Danbury – Danbury, CT Income Potential: $60,000.00–$80,000.00+ Annually We're committed to bringing passion and customer focus to the business. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) Retirement Plan Supplemental Insurance Options Paid Vacation & PTO Ongoing Training & Career Development Advancement Opportunities Employee Discounts What You'll Do Customer Experience Greet customers promptly and professionally. Listen to customer concerns and accurately document repair and maintenance needs. Deliver exceptional customer service throughout the service process. Clearly explain repair recommendations, timelines, and costs. Follow up with customers to ensure satisfaction. Service Operations Manage repair orders from write-up through vehicle delivery. Coordinate workflow between customers, technicians, and parts personnel. Monitor repair progress and provide timely customer updates. Help maximize technician productivity and shop efficiency. Assist with warranty administration and repair documentation. Team Collaboration Build strong working relationships with technicians, parts personnel, and management. Support dealership goals for customer satisfaction, retention, and profitability. Follow dealership policies, manufacturer standards, and regulatory requirements. Qualifications Required 1+ year of automotive dealership Service Advisor experience Valid driver's license with an acceptable driving record Excellent customer service and communication skills Strong organizational and time-management skills Ability to multitask in a fast-paced environment Professional appearance and demeanor Basic computer proficiency Preferred Experience with CDK or Reynolds & Reynolds Volkswagen dealership experience Proven track record of customer satisfaction and service sales success Volkswagen Danbury is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance. #J-18808-Ljbffr