Service Call Center Lead

About the Role This role is key to maintaining the highest level of customer satisfaction. Service Call Center Lead must be detail oriented, be very well organized, punctual and act with an extreme sense of urgency in support of our customer needs. This role requires flexibility, ingenuity and the ability to track and administer multiple tasks utilizing a wide range of resources and in support of a national installation base. Key Responsibilities Oversee call center operations, assuring “same day” response to internal and external support requests. Collaborate with the Engineering, Field Services and Product Management team as necessary to address quality and warranty concerns. Read and interpret technical drawings, service manuals and product instructions for configuration of equipment. Generate work orders, document findings and detail problem resolution utilizing company and customer computer maintenance management systems. Work with service management, engineering and manufacturing staff to address manufacturing quality issues, change requests and material support. Qualifications 4‑year technical degree and minimum of 2 years of technical experience, or an equivalent combination of education and experience. Ability to travel, including one or more overnight stays when required. Ability to interpret technical drawings, electrical power studies and other technical documents including customer specifications. Preferred Qualifications Experience with the operation and maintenance on Maverick Power distribution products Experience in a data center environment Experience with technical data entry, specifically on a CX Alloy/ACA or other CMMS system Physical Requirements Prolonged periods standing on the manufacturing floor and sitting at a desk and working on a computer. Must be able to navigate the warehouse and reach items both high and low. Must have vision correctable to 20/20 and be able to wear required PPE (hard hat, safety glasses, boots, gloves, etc.). Must be able to lift up to twenty‑five pounds at times. Work Environment May work in various settings at the Maverick Power facilities, in offices, in multiple shops, and in commercial buildings. Maintaining the same position or posture while performing tasks and sitting for prolonged periods. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. What We Offer Competitive Salary + Bonus Potential! Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits! High‑growth organization with advancement opportunities! EEO/AAP Statement We acknowledge and honor the fundamental value and dignity of all individuals. Maverick Power is an Equal Employment Opportunity and Aff. employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr