Tipped Server - Full-Time

Buehler's Tipped Server

The Buehler's Tipped Server is the face of Buehler's as they interact directly with our customers. The Tipped Server's sole responsibility is to ensure that our loyal customers have an exceptional dining experience each and every time they choose to dine with us. To deliver this exceptional service, the Tipped Server works closely with the Food Service teams to ensure that each meal is delivered to the customer in a timely manner. One of our company strategies is to become the Best in Food Service and that starts with one meal at a time.

Our Food Service teammates love the challenge of providing exceptional service as we strive to become the Best in Food Service.

A typical day for a Tipped Server may include:

• Seating our customers as they enter the restaurant in a timely manner
• Greet warmly each customer and take their drink order in a timely manner
• Assist customers in their order selection as well as anticipate additional items they may want (ex. drink, salad, sandwich, dessert, etc.)
• Total customers bill correctly
• Work closely with BOH Line Cooks to ensure the customer's order is 100% correct and served in a timely manner
• Ensure the tables are cleaned promptly after customers leave and assist as needed
• Responsible for pre-bussing and bussing tables
• Assist with mentoring and training new employees
• Ensure the dining room is spotless table, floors, walls everything
• Follow procedures for keeping yourself, our customers, and coworkers safe
• Uphold Buehler's policies regarding a workplace free of harassment, bullying and discrimination
• Set-up and closing dining room routines
• In some locations, assist with Community Room duties, as assigned
• As part of the Food Service team, there may be times when your assistance is needed in BOH or our Catering Department. These responsibilities may include:
• Assist BOH as needed with food prep including operating the grill, fryers and related equipment
• Set-up, organize, prepare food using established production procedures and systems if needed
• Comply with sanitation, health and personal hygiene standards, and housekeeping to keep the work area clean
• Observe proper food handling techniques
• Store food properly and safely, mark the date and item
• Work at our catered events as set up, server, bartender, tear down or any other role needed
• Other duties as directed or assigned to support total store operations

We think you'd be great for this role if you embody the 6 Characteristics of a great Buehler's teammate:

People Minded

• Enjoy working in a teamwork environment with respect and fairness towards others
• Value positivity and friendliness

Customer Minded

• Enjoy serving our customers and making each meal special
• Have great customer service skills, especially great communication skills

Product Minded

• Have at least a minimal understanding of food preparation
• Serve quality food with great presentation

Stable Minded

• Manage stress and keep your composure when it gets busy during the lunch or dinner rush, during special holidays (Mother's Day, Father's Day and many others) as well as preparing for large or multiple catered events

Detail Minded

• Work with minimal supervision while being highly productive
• Able to organize and prioritize duties quickly

Open Minded

• Value being dependable, reliable and flexible with your schedule to accommodate customer demand
• Accommodate staffing needs by having a flexible schedule and the ability to work weekends
• Understand that this is not designed to cover all the duties that are required, and there may be changes to your duties or responsibilities without notice

Our legal team wants you to know what's required for this role:

• Minimum age requirement 16-18 (unable to serve beer, wine or alcohol); 19 years of age (to serve beer and wine); 21 (to serve alcohol)
• Able to meet the requirements to occasionally stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50# and occasionally 80#
• Manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures; and can do simple math problems
• Able to work within our deli/kitchen environment that includes equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knivesso frequently you will be exposed to heat, steam, fire and noise

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions

Additional Information:

• Non-exempt Hourly position
• Must be available to be scheduled 35+hrs a week, including nights and weekends, based on department needs.

Extra Awesome:

Previous Tipped Server experience or familiarity with food service operations but not required. We are always excited to train a new teammate!

Buehler's Fresh Foods is an employee-owned chain of 13 grocery stores located in northeast Ohio. Our employees share a genuine concern for quality and to take care of the customer. We are always "Putting People First" whether it be our customers or our employees.

We are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.