Intern, Reservations (Fall 2026)

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) Join Delta Air Lines As a Reservations Intern And Help Shape The Future Of Customer Care. You’ll Work On High-impact Projects That Improve The Servicing Experiences For Millions Of Customers While Gaining Hands-on Experience In Data Analytics, Process Improvement, Product Management, Or Statistical Modeling. While Interning In Reservations You’ll Gain Real-world experience in a Fortune 100 company Experience presenting to an executive audience Mentorship and networking opportunities What Is Reservations As a department Reservations serves as the point of contact for our customers before, during, and after travel. This internship is a back-office role at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing essential behind-the-scenes assistance that helps improve the experience of both the Delta customer and the agents who serve them. Job Summary The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to perform tasks such as: Resolve product and project issues and risks Perform extensive data analysis and collection Identify process improvement opportunities What You Need To Succeed (Minimum Qualifications) Must be currently pursuing a bachelor’s degree Not enrolled in any classes (remote or on-campus) during the duration of the program Must be able to work 16 consecutive weeks Must be able to come into Corporate Headquarters in Atlanta 4 times a week Must be able to commit to three rotations prior to finishing undergraduate degree (any combination of spring, summer, and fall) A strong team player, detail oriented, and perform well under pressure Conveys professional image to all levels of associates Proficient in MS Office applications, including Excel, Outlook, PowerPoint Must be willing to travel as required Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications) Strong written and verbal communication skills highly preferred Possess technical skills, with an emphasis on SQL and any programming language Possess business skills such as business modeling, project management, or competitive analysis Completion or pursuit of Database, Basic Programming, User Interface courses Data visualization tool knowledge (Power BI, Tableau, etc.) Experience with simulation, modeling and statistical analysis software Delta Air Lines recognizes and values diversity. We are an equal opportunity employer. #J-18808-Ljbffr Delta Air Lines