Sr. Product Manager, Customer Asset Mgmt

Sr. Product Manager, Customer Asset Mgmt

At Intuitive, the needs of our customers are a key driver in our approach to service innovation. Within Global Services Product Management, we build deep understanding of customer needs by working closely with them to assess strengths and opportunities. We incorporate these insights into our Global Service offerings, capabilities, and digital service solutions. We invest in service innovation to deliver value to our customers.

The Sr. Product Manager, Customer Asset Management will play a role in Global Services innovation by defining service capabilities and software solutions to better support our customers. To do so, they will work closely with the Field Service team, Services Product Management counterparts, Global Services and Commercial leadership, Product Support Engineering, Technical Support, cross-functional software development teams, and other critical global stakeholders. They will conduct market research, gather internal feedback, identify unmet customer needs, and design new or incremental improvements to Intuitive's Service capabilities, delivery mechanisms, and processes. They will execute upstream tactics for service development and downstream go-to-market tactics for launches to ensure service products that exceed customer and Service expectations. This role offers a unique opportunity to contribute to customer goals, Global Services' goals, and the goals of the product teams.

Qualifications

Minimum 8 years professional experience in product management, biomedical engineering, field service, servicing capital equipment/medical devices, or equivalent role. Experience leading software development projects and with end-to-end software product launches. Experience with continuous improvement initiatives, Lean/Six Sigma, or equivalent. Strong track record of leading strategic initiatives from concept through to completion. Formal or informal leadership of cross-functional teams to implement/launch key initiatives. Critical thinking skills, attention to detail, and experience with data-driven decision making. Experience building business cases, using qualitative and quantitative data, to secure funding, resources, project/program support, and contribute to budget planning/negotiations. Excellent collaboration and influencing skills; proven ability to work effectively in a highly cross-functional, matrixed global environment. Exceptional written and verbal communication skills, with ability to develop and present impactful presentations on complex topics for cross-functional audiences (internal and external), director/VP-level leadership, and global stakeholders. Strong results orientation, organizational skills, and project management skills; able to prioritize and manage multiple initiatives and deadlines with attention to detail. Experience investigating and defining complex problems prior to solution development. Experience with market research, voice of customer feedback, voice of service feedback, or equivalent. Self-directed with awareness to proactively seek advice when needed. Strong knowledge of the MS Office product suite. Knowledge of medical device service operations or healthcare systems is a plus.

Minimum Bachelor's degree in a related field. MBA preferred.