Network Services Manager

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7


Job-Specific Essential Duties and Responsibilities:

- Serve as the Network Services Lead, responsible for end-to-end delivery of enterprise network services, including planning, coordination with service providers, reporting, and governance.

- Provide technical leadership and oversight across network operations, engineering, and maintenance activities for a large-scale enterprise environment consisting of thousands of network devices.

- Balance workload distribution across the network team, including incident response, break/fix activities, new installations, and special projects to ensure operational efficiency.

- Oversee operations and maintenance of LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data across on-premises, cloud, and hybrid infrastructures.

- Ensure adherence to configuration management standards and change control processes to minimize service disruptions and maintain environment integrity.

- Coordinate monitoring, performance management, and incident response activities to meet or exceed service level targets, including a 99.5% uptime requirement.

- Support resolution of high-severity incidents, including network-related S1/S2 events, ensuring rapid restoration of services and coordination with cross-functional teams.

- Ensure network security integration and compliance with enterprise and federal requirements across routers, switches, firewalls, IDS/IPS, load balancers, and wireless systems.

- Maintain accurate network documentation, including configurations, topology, and operational procedures to support governance and knowledge management.

- Drive continuous improvement initiatives to enhance network reliability, scalability, and performance across nationwide infrastructure environments.


Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.

- This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of the following locations in Northern Virginia: Springfield, Herndon, or Ashburn.

- Demonstrated experience leading enterprise network operations and service delivery across large-scale environments (thousands of network devices).

- Proven experience managing and supporting LAN/WAN, wireless networks, and external connectivity in complex environments.

- Hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and load balancers.

- Experience supporting network incident response, including troubleshooting and resolution of high-severity (S1/S2) incidents.

- Demonstrated experience with network monitoring and performance management tools.

- Experience implementing and maintaining configuration management and change control processes.

- Knowledge of network security principles, including firewalls, IDS/IPS, and secure network architecture.

- Experience supporting 24/7 operations with defined uptime/SLA requirements.

- Ability to develop and maintain network documentation, diagrams, and operational procedures.

- Bachelor's degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience).

- 8+ years of experience in network engineering, network operations, infrastructure roles, with leadership responsibilities.

- Cisco Certified Network Professional (CCNP) or equivalent (CCIE preferred but not required).


Preferred Skills and Qualifications:

- Experience supporting federal government environments.

- Experience managing large-scale, geographically distributed enterprise networks.

- Familiarity with ITIL-based ITSM/ITOM processes for incident, change, and problem management.

- Experience supporting VoIP and VTC network infrastructures.

- Knowledge of hybrid cloud networking and external connectivity integration.

- Strong leadership and coordination skills across engineering, operations, and vendor teams.

- Experience managing network performance, availability, and SLA compliance reporting.

- Ability to operate effectively in high-tempo, mission-critical environments.


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Minimum Requirements


TCS166, T4, Band 7


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EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.


Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.


Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at View email address on click.appcast.io .


Minimum Salary
$90,000.00


Maximum Salary
$120,000.00