General Manager (Hospitality / Resort Operations)

Job Description

Job Description

Overview

We are conducting a confidential search for a hands-on General Manager to lead operations at a boutique hospitality property located in Northern California, within driving distance of Redding.

This is a unique opportunity for a hospitality leader to step into a high-potential operation and play a direct role in elevating both the guest experience and overall business performance.

The role offers full operational authority and is best suited for someone who thrives in a high-touch, service-driven environment and is motivated by the opportunity to build, improve, and grow a business over time.

The Opportunity (Why This Role Is Different)

• The property currently operates with a seasonal cadence, including a slower off-season
• During the off-season, the schedule allows for 3 days off per week
• Leadership is actively looking for someone who can increase year-round demand
• Opportunity to improve marketing visibility, including social media presence
• Drive the business toward full 7-day operations year-round
• Take ownership of a business with real, untapped upside
• Implement your own ideas across service, marketing, and operations
• Build something long-term rather than simply maintain the status quo

Key Responsibilities

Operational Leadership

• Oversee full resort operations including lodging and food & beverage
• Lead scheduling, staffing, hiring, and performance management
• Maintain high service standards across all guest-facing functions

Team Development & Culture

• • Train and develop staff to improve service consistency and execution
  • Establish a strong, service-driven team culture
  • Lead from the front in a highly hands-on environment

Revenue Growth & Guest Experience

• • Drive revenue through upselling initiatives and guest engagement
  • Improve guest satisfaction and repeat business
  • Identify opportunities to increase occupancy and on-site spend

Marketing & Business Growth

• • Contribute to social media presence and local marketing efforts
  • Support promotional campaigns and seasonal initiatives
  • Assist in developing events and group booking opportunities

Guest Operations & Innkeeping

• • Oversee reservations, check-in/check-out, and guest relations
  • Ensure property standards are consistently met or exceeded
  • Manage inventory, supplies, and operational readiness

Ideal Candidate Profile

• 5–10+ years of hospitality leadership experience
• Background in upscale restaurants, boutique hotels, or resort environments
• Proven ability to train teams, improve guest experience, and drive revenue
• Strong hands-on leadership style
• Experience with marketing and social media is highly valued
• Willingness to relocate to a remote, lifestyle-oriented setting

Compensation & Structure

• Competitive base salary (can go above stated range - based on experience)
• On-site housing options available (reduced cost)
• Relocation support available
• Long-term upside tied to performance and business growth

Additional Notes

• Hospitality couples are welcome (not required)
• Family-oriented, team-driven environment
• Seasonal staffing model
• Background checks required prior to hire