Production Manager

About GSM Services GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability. The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together. About the Role The Production Manager is a high-impact role responsible for transforming fabrication operations into a scalable, high-performing system. By blending leadership, industrial engineering principles, and continuous improvement, this position drives efficiency, consistency, and operational excellence across multiple product lines. This role owns both daily production execution and long-term process improvement, ensuring the operation can grow without sacrificing quality, safety, or delivery performance. Key Responsibilities Lead daily fabrication operations for sheet metal ductwork and related components Develop and manage production schedules aligned with field demand Ensure consistent performance in safety, quality, and on-time delivery Coach and develop frontline supervisors and team leaders Drive accountability and performance across production teams Process Improvement & Engineering Analyze productivity, throughput, WIP, and operational constraints Improve workflows, layouts, and material flow to increase efficiency Implement standard work, capacity planning, and production balancing Reduce overtime, rework, and scrap through structured problem-solving Planning & Operational Scaling Translate demand forecasts into executable production plans Develop staffing approaches aligned with production volume and capacity Partner with leadership on equipment, tooling, and operational needs Support process changes and new product introductions with minimal disruption Performance & Metrics Own and manage key performance indicators: Units per labor hour On-time completion Scrap and rework rates Use data to drive decisions, identify issues, and communicate performance clearly Who You Are & What You Will Bring You are a hands-on production leader who is just as comfortable on the shop floor as you are working with data You think like an industrial engineer, constantly looking for ways to improve flow, reduce waste, and increase efficiency You bring a practical, problem-solving mindset—you don’t just identify issues, you fix them You are a strong leader of people, able to coach supervisors, hold teams accountable, and build trust across all levels You understand how to balance production demands with process improvement, knowing when to push output and when to fix the system You are data-driven, using metrics to make decisions and communicate clearly with leadership You are comfortable challenging the status quo while respecting the realities of the shop floor You bring experience in manufacturing or fabrication environments, ideally with sheet metal, ductwork, or similar operations You are motivated by building scalable systems that support growth, not just hitting short-term numbers Naturally outgoing and friendly attitude with personal commitment and passion for service excellence in order to consistently deliver and demonstrate GSM service standards to our internal customers. Qualifications Required Experience 5+ years in manufacturing or fabrication with direct production leadership Experience leading supervisors and hourly production teams Strong working knowledge of sheet metal fabrication, ductwork, or similar environments Industrial Engineering Background (One of the Following) Bachelor’s degree in industrial engineering, Manufacturing Engineering, or related field OR Equivalent hands‑on experience in: Lean manufacturing implementation Line balancing and labor modeling Capacity planning and workflow design Data-driven production optimization Why This Role Matters Critical to delivering projects on time and profitably Enables increased throughput without overloading teams Builds consistency and predictability in production Establishes systems that support long‑term growth At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including: Paid Time Off (PTO) to recharge and enjoy life outside of work Paid Holidays throughout the year Health Insurance with quality coverage options Dental and Vision Insurance 401(k) Retirement Plan with company support Profit Sharing Program —your contribution helps us grow, and you share in the success Life Insurance paid by the company Short-Term Disability Coverage Company Vehicle (role-dependent) Branded Uniforms provided at no cost Company-Paid Training & Professional Development Tuition Reimbursement to support continued education Apprenticeship Opportunities for skill-building and career progression Recruitment Incentive Bonus Program Health & Wellness Program A Supportive, People-First Workplace Culture #J-18808-Ljbffr