IT Helpdesk Specialist
$29 - $32 per hourSBT Global, Inc.
Job Description
Job Description
Company Description
IT Heldesk Specialist
Northern California (San Francisco Bay Area)
Hourly rate: $29.00–$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm
Must Bilingual in Korean and English
Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes.
Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English
All your information will be kept confidential according to EEO guidelines.
Vacancy posted 11 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Specialist in San Francisco, CA vacancy
- ...category of care. The Role We are looking for a service‑oriented IT Support Specialist to join our team. While technical aptitude is important,... ...2+ years of experience in a customer‑facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success)....SuggestedH1bImmediate start
Midi Health
San Francisco, CA2 days ago $59.92k - $78.65k
...Job Description The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business.... ...IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of macOS...SuggestedFull timeTemporary workWork at officeLocal areaRemote workWork from homeWorldwideMonday to FridayMinted
San Francisco, CA22 days ago$85k - $105k
...to learn while doing. This is a role for someone early in their IT career who loves helping people and wants to grow into systems administration... ...solutions for all! You will Provide high-touch IT support (helpdesk, troubleshooting) to local and remote Zip employees across...SuggestedWork at officeLocal areaRemote workHome officeFlexible hoursSocket
San Francisco, CA5 days ago- ...Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment.... ...their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation...SuggestedRemote work
$25 - $27 per hour
...Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and... ...Management Track and manage hardware inventory Perform light helpdesk tasks, including basic troubleshooting for Windows systems Required...SuggestedContract work3 days per weekInsight Global
San Francisco, CA1 day ago- ...training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and...Remote work
GrabJobs
San Francisco, CA2 days ago $70k - $80k
...grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG. WHAT YOU'LL DO Partner with IT teams, senior leadership, and hospital and regional leaders...Casual workWork at officeLocal areaFlexible hoursShift work3 days per weekVEG ER for Pets
San Francisco, CA3 days ago- Department Focus The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective... ...end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration,...Work experience placementWork at office
$133k - $161k
...customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.Join Human Interest as a Senior IT Systems Specialist to drive our operational scaling through creative automation and intelligent solutions. You will be the architect responsible...Full timeWork at officeLocal areaWork from home2 days per week3 days per week$90k - $105k
...looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a highly motivated Senior IT Support Specialist to provide hands‑on, on‑site support for our San Francisco office and additional Bay Area locations. This role is ideal for...Work at officeMonday to FridayFlexible hoursShift workWeekend work$100k - $130k
...Combinator’s #1 GovTech startup. About the Role As an IT Specialist at Promise, you will combine your technical expertise with a... ...environment. What You'll Do Act as a primary responder for helpdesk questions and requests, managing each situation from initial...Permanent employmentFull timeWork at officeLocal areaFlexible hours$100k - $120k
...This may fluctuate based on experience or education. The Senior IT System Administrator is responsible for maintaining and... ...issues. Provide guidance and mentorship to junior IT staff and helpdesk personnel. Participate in IT planning and strategy sessions....Temporary workWork experience placementWork at officeStanford Hotel Group
San Francisco, CA2 days ago$95k - $120k
...IT System Administrator Atlanta, Georgia, United States Help power the digital engine behind the next generation of cyber insurance... ..., and SaaS stack. On a daily basis, you will perform triage on helpdesk tickets, manage application administration, handle SSO...Remote workAt-Bay
San Francisco, CA1 day ago$30 - $34 per hour
...population of high-need young people to explore their full potential through academic, career, family, and community life. Title: IT Specialist Salary: $30.00 - $34.00 per hour plus benefits Reports to: IT Director / IT Manager Status: Full Time; (40 hours/...Hourly payFull timeWork at officeLocal areaWeekend workAfternoon shiftCYCSF
San Francisco, CAmore than 2 months ago$129k - $160k
...understand and interact with their spaces. Why Hover wants you: Most IT roles ask you to keep the lights on. This one asks you to... ...IT remediation Share ownership of day‑to‑day IT operations and helpdesk support for our San Francisco and New York offices and remote employees...Full timeFor contractorsWork at officeLocal areaFlexible hours- ...End User Computing (EUC) Engineer Contractor | IT Operations & Security | On-Site Role About the Role We are seeking... ...and professionalism. Serve as an escalation point for Tier 2/3 helpdesk issues, ensuring timely resolution and exceptional customer service...For contractors
Vantage Point Consulting Inc.
Emeryville, CA5 days ago $45 per hour
...Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT™. Zones is a Global Solution Provider...Work at officeDay shiftZones
San Francisco, CA1 day ago$84k - $100k
...management, and a strong working knowledge of industry best practices. The Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the...Work at officeLocal areaRemote workWork from homeMonday to FridayFlexible hoursShift workProsper.com
San Francisco, CA2 days ago$110k
...cryptocurrency hedge fund, is seeking a highly skilled and proactive IT Engineer to join our small but growing team. This role is based... ...-term IT strategy. Responsibilities: Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of...Full timeWork at officeLocal areaRemote workPolychain Capital
San Francisco, CAa month ago$100k - $120k
...Description Job Description What We Do Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging...RelocationFlexible hoursNetwork Right
San Francisco, CA2 days ago$139.1k - $188.2k
...engineering, partner, and CX teams, and provide escalation support to senior leadership. Enterprise NSE’s are the first line of support when it comes to identifying issues that can impact the enterprise customer experience, and this role will ensure we are meeting our...Work experience placementLocal areaWork from homeFlexible hours- ...Job Title: Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview Information... ...Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and...ApprenticeshipWorldwideShift work
US Navy
San Bruno, CA4 days ago $80k - $100k
...Griffin Resources is hiring an IT Field Support Specialist II for one of our clients in the Bay Area. Role Overview: This position is a mid-level role with over two to four years of experience and a strong technical aptitude. This person is a good communicator and...Remote workGriffin Resources
San Francisco, CAmore than 2 months ago- ...About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across... ...the overall employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware...Work at officeRelocation package
OpenAI
San Francisco, CA5 days ago - ...onboarding & layout configurations. Guide administrators through clinical portals. System & Ticket Management Respond to Zendesk or Jira helpdesk escalations. Maintain service level agreements (SLAs) efficiently. HIPAA & Data Controls Adhere to HIPAA rules regarding PHI...
$140k - $165k
...This RoleWe’re seeking a Senior Enterprise Technology Administrator to join our Enterprise Technology team, a specialized group within IT responsible for the financial and operational systems that power the business.In this role, you will serve as the primary subject...Temporary work$85k - $90k
...Xterra Solutions, Inc. is looking for an IT Field Technician Level 2 to help with day-to-day IT operations. You’ll be providing a broad range of support services, handling questions ranging from the standard password resets to escalating outage issues to our Senior Engineers...Full timeTemporary workWork experience placementWork at officeFlexible hoursWeekend workXterra Solutions, Inc.
San Francisco, CA11 days ago$70k - $80k
...This role involves ensuring smooth hospital operations through technical support and frequent travel. The ideal candidate will have IT support experience and strong communication skills. Responsibilities include partnering with IT teams, resolving escalations, and implementing...- About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across... ...the overall employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware...Work at officeRelocation package
$77k - $202k
Industry/SectorNot ApplicableSpecialismFunctional & Industry TechnologiesManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients...Full timeH1b
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Specialist. Be the first to apply!
Related searches
- IT support specialist San Francisco, CA
- IT technician San Francisco, CA
- senior IT support specialist San Francisco, CA
- IT specialist San Francisco, CA
- entry level IT support specialist San Francisco, CA
- computer operator San Francisco, CA
- executive IT support specialist San Francisco, CA
- information technology specialist San Francisco, CA
- vice president information technology San Francisco, CA
- IT training San Francisco, CA