Information Technology Support Specialist

Salary : $63,627.20 - $101,649.60 Annually
Location : Des Moines - 50319 - Polk County, IA
Job Type: Full-time
Job Number: 26-03109
Agency: 444 Judicial
Opening Date: 05/15/2026
Closing Date: 5/25/2026 11:59 PM Central
LinkedIn Tag: #LI-DNP
Point of Contact: View email address on click.appcast.io
To Apply: Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.


Job Description
Ready to make a real difference in your community? Become part of the Iowa Judicial Branch. The Iowa Judicial Branch is seeking an Information Technology Support Specialist to serve on the Proprietary Application Support Team .


The Proprietary Application Support Team delivers support to the Judicial Branch's employees on how to use various types of proprietary software programs efficiently and effectively in fulfilling business objectives. This position blends hands-on technical support, proprietary application troubleshooting, system maintenance, and end-user support. This includes troubleshooting applications and software for all internal court staff. The Information Technology Support Specialist is responsible for supporting, maintaining, and improving in-house applications. This role focuses on troubleshooting, database interaction, scripting, end-user support, and collaboration with development and business teams to ensure stable, reliable system operations.

Hours: Monday-Friday, 8:00 a.m. - 4:30 p.m.

Location: Des Moines, IA with possibility of hybrid remote after six months


All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment. All three documents must be completed and included to be considered for this position.


To be successful in this position, you will need:

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Broad technical aptitude with the ability to quickly learn new systems and tools.
• Ability to create and maintain clear technical and user documentation.
• Strong organizational and prioritization skills in a production support environment.
• Experience working in a team-oriented, collaborative environment.
• Proven experience and ability with troubleshooting principles, methodologies, and issue-resolution techniques.
• Strong customer service and communication skills.
• Goal-oriented, organized team player.
• Understanding of the branch's goals and objectives.

Technical Skills & Experience

• Strong knowledge and experience with UNIX programming language.
• Working knowledge of PL/SQL , including understanding existing queries and creating new ones as needed.
• Experience connecting to SQL Server and Oracle databases , including familiarity with connection configuration (e.g., TNS setup, connection strings).
• Proficiency with Microsoft applications , especially Excel, Access, and SharePoint.
• Basic experience with shell scripting , including navigating directories, listing files, and opening/editing scripts in QA and production support environments.

Under the direct supervision of the IT Manager - Software Development, candidates will perform the following :

• Application Support & Troubleshooting: Diagnose and resolve software, application, and interface issues; analyze logs, system outputs, and data discrepancies; document investigation steps and outcomes in the ticketing system.
• Monitoring & Data Integrity: Monitor batch jobs and real-time data exchanges; validate data transmissions using SQL queries, logs, and system checks; rerun jobs and resubmit data as needed.
• System Performance & Continuous Improvement: Maintain and enhance the performance, reliability, and usability of in-house applications; analyze trends and recurring issues to recommend long-term solutions and process improvements.
• Scripting & Technical Execution: Develop, review, and execute SQL queries and scripts to support diagnostics, troubleshooting, and issue resolution.
• Coordination & Communication: Collaborate with end users, developers, leadership, external agencies, and stakeholders to resolve issues; communicate clearly and de-escalate concerns when needed.
• Documentation, Training & Knowledge Sharing: Maintain documentation, provide user support and training materials, and support team collaboration and mentoring of junior staff.
• Work Management & Follow-Through: Prioritize work based on business needs, validate fixes, perform follow-up testing, and ensure issues are fully resolved; other duties as assigned.

What's in it for you:

• Collaborative, positive professional work environment
• Opportunities to make a widespread difference in the Iowa communities
• Excellent benefits package
• Paid Holidays/Vacation/Sick Leave
• Iowa Public Employees' Retirement System (IPERS) plan
• Employee discount program
• Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program

The pay range for this position is $30.59 to $48.87. This is a contract-covered, FLSA non-exempt position. The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.

Position classification is determined as the 'best fit' of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Specialist as summarized below.

Summary

Provide computer and information technology specialized assistance for Iowa Judicial Branch users and business operations.

Examples of Duties and Responsibilities

• Maintain and enhance new and existing systems, hardware, and software performance.
• Monitor compliance and requirements. Anticipate web and software needs; audit system behavior and monitor firewalls.
• Perform software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and updates.
• Record all issues, actions, and resolutions to help with future troubleshooting.
• Review diagnostics and assess the functionality and efficiency of systems.
• Diagnose and resolve hardware, software, and network issues. Test and perform post-resolution follow-ups to ensure problems are resolved.
• Perform network connectivity, Wi-Fi setup, and printer configurations.
• Implement security protocols, including user access controls and data backups.
• Provide customer service and training to users on software applications, security best practices, and system use.
• Generate sign-ins for new hires during the onboarding process.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Working knowledge of computer software, hardware, and application troubleshooting.
• Advanced technical knowledge of operating systems and software.
• Attention to detail.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Ability to secure confidential information.
• Customer service skills.
• Reliable transportation and the ability to travel.

The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations. Please go to and click on the Careers page.

Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.

This position is covered by a Collective Bargaining Agreement (CBA) American Federation of State, County, and Municipal Employees, Iowa Council 61, AFL-CIO (AFSCME).

This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.

1. High school diploma (or high school equivalency diploma).

1. Equivalent of three (3) years of full-time experience in computer science or related experience.

Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Additional Qualification Requirements
Preferred Qualifications

• Associate's degree in computer science or information technology.
• Experience working in or transitioning to Agile methodologies.
• Knowledge and experience with UNIX programming language.
• Knowledge and experience with PL/SQL.
• Experience with shell scripting , including navigating directories, listing files, and opening/editing scripts in QA and production support environments.

01


Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.

• Yes
• No

02


PLEASE READ CAREFULLYHave you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. S611 et seq?

• Yes
• No

03


Please explain any gaps in your employment history?
04


Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05


What is your minimum salary requirement?
06


Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.

• Yes, I consent
• No

07


List any professional licenses you hold:
08


Current Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?

• Yes
• No
• Not Applicable

09


Applicants with international degrees: Have you attached an international education equivalency verification document? We highly recommend for further consideration.

• I have attached an international education equivalency verification document
• I have not attached an international education equivalency verification document
• Not Applicable

Required Question