Career Center Manager

JOB SUMMARY:

The Career Center Manager (CCM) oversees the operations and the service delivery system of the Career Center and provides guidance to staff on the implementation of workforce development programs. The CCM is responsible for the performance of the Career Center, the proper implementation of procedures and activities, and compliance with all applicable Federal, State and Local standards.

ESSENTIAL FUNCTIONS:
• Oversees the day-to-day operations and activities in the career center and makes recommendations for necessary improvements.
• Collaborates with Management in the preparation, design, and implementation of center budget. To Include the prudent use of company resources, accounting of assets and monitoring performance to plan.
• Advises, mentors, trains, and motivates staff to achieve career center objectives and workforce system goals while meeting customer needs.
• Collaborates with workforce system stakeholders, develops partnerships, and maintains meaningful relationships for the benefit of our customers and acts as liaison to community organizations.
• Performs other related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:
• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of effective case management and counseling. Sensitive to individual needs and able to communicate and response with diverse customers.
• Can effectively handle and resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Knowledge of principles and processes for providing exceptional customer services. This may include needs assessment, setting quality service standards and evaluating customer satisfaction.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop strategies and solutions.
• Ability to analyze and interpret information and data and provide relevant feedback for action.

EDUCATION AND EXPERIENCE:
• Undergraduate degree from an accredited university or college in a relevant field of study and five (5) years of relevant experience, to include three (3) years of supervisory experience required.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver's license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadians and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida.


C2 GPS' guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Norton LifeLock Identity Theft Protection

• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, ***, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.