Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily order fulfillment and customer service operations for a Long-term Contract position in Los Angeles, California. This role combines customer interaction with hands-on warehouse support, making it ideal for someone who is organized, dependable, and attentive to detail. The selected candidate will help coordinate service activities, manage parts availability, and assist with shipping tasks to ensure orders are processed accurately and on time.

Responsibilities:
• Coordinate communication and workflow with the service and repair function to help keep customer requests moving efficiently.
• Maintain accurate spare parts stock levels and monitor inventory needs to support ongoing operational demands.
• Assist with packing merchandise and preparing outbound orders to ensure timely and accurate fulfillment.
• Enter customer orders and update related records with a high level of accuracy and attention to detail.
• Respond to inbound customer inquiries professionally and provide helpful information regarding orders, products, and service needs.
• Make and receive customer calls as needed to confirm order details, resolve issues, and support overall service delivery.
• Work across customer service and warehouse activities to help meet daily priorities and shipping deadlines.• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to handle inbound and outbound calls courteously.
• Experience with order entry and maintaining accurate transaction records.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Comfortable supporting warehouse-related activities such as packing and order fulfillment when required.
• Detail-oriented approach with a commitment to accuracy and dependable follow-through.
• Effective communication skills and a detail-oriented, service-focused attitude.