Gaming Host

The opportunity Delaware North Gaming is searching for a Gaming Host to join our team at Finger Lakes Gaming in Farmington, New York. As a Gaming Host, you will build and maintain strong relationships with VIP and high-value players, delivering a personalized and engaging experience that drives loyalty and repeat visits. In this role you’ll be integral to our exciting gaming operation, developing and implementing new promotions, managing special events, and much more. If you’re passionate about guest experience and creating memorable moments on the gaming floor, we encourage you to apply. Pay Minimum – Anticipated Maximum Base Salary: $62,354 – $62,354 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at What we offer At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts What will you do? Network with known players to identify and contact high value guests by phone, email, and in-person interactions Establish and maintain relationships with assigned guests, keep players informed of events, activities, programs, and benefits as a VIP casino guest Make outgoing phone calls to generate trips, booking accommodations, special events, hotels, restaurant reservations, and other amenities Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players Survey players to determine their needs, share feedback with leadership for continuous program improvement More about you At least 21 years of age No college degree required At least two years’ experience in a customer service or sales position is required 1 year as Casino Host or similar preferred Able to obtain and maintain a New York State gaming license Knowledgeable of various games, their rules, and can speak to them comfortably Physical requirements Ability to stand, walk, or sit for extended periods of time Ability to lift at least 25 lbs Must be able to work nights, weekends, and holidays Shift details Days Evenings On call Evenings as needed Weekends Events #J-18808-Ljbffr Delaware North at Finger Lakes Gaming & Racetrack