Client Service Representative

Client Service Representative

Integrative Animal Health Center is looking to add a compassionate and skilled Client Service Representative to our team. At our clinic, you can help reimagine the veterinary experience in your community. Our animal-loving environment means you'll get to work with state-of-the-art technology and provide unique offerings such as acupuncture and physical rehabilitation. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

At Integrative Animal Health Center, we have state-of-the-art technology with digital x-ray and surgery three to four days every week, in addition to unique offerings such as acupuncture, chiro, low-level laser, and physical rehabilitation (including underwater treadmill), Chinese herbs, and homeopathy. One of our veterinarians also sees exotics! Our hospital is located right off the highway making for an easy commute from many directions. There are plenty of great restaurants nearby. We pride ourselves on maintaining a healthy team culture with work-life balance at the top of our priorities!

Integrative Animal Health Center in Bolton, MA

$19.00 - $22.00 an hour

What You'll Do

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Benefits

Our comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

For Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rarebreed Veterinary Partners and any of its affiliated companies does not use lie detector tests as part of the application process.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.