Epic Cheers Solutions Architect - Remote

Overview

Premise Health is Different on Purpose. Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit

The Epic Solutions Architect is responsible for researching and creating an overall technical vision for a specific solution to a business problem. In many ways, this person builds the bridge between a business problem and the technology solution and outlines each of the phases and requirements required to make that solution work. Once they are given a problem, solution architects are not only in charge of finding answers but also of actively leading the technical vision to success. The process requires regular feedback, adjustments, and problem-solving to meticulously design and implement potential solutions. They will work closely with Business Analysts to ensure solutions developed solve the business challenges, and both will work to monitor the success of each solution. In this partnership, the solutions architect will act as technology subject matter expert and will provide high quality analytic solutions that promote efficiency and enterprise-wide standardization. This role will partner closely with the Member Marketing team to develop and manage campaigns and member engagement initiatives within Epic. This includes setup, testing, deployment, and success tracking of email, SMS, and portal campaigns.

This is a Full Time, remote, Epic Solutions Architect role.

What You'll Do

• Partner with Member Marketing Digital and Creative team to setup, build, deploy and track campaigns within Epic
• Facilitate intake and manage project queue to ensure timely delivery of campaigns
• Partner with Marketing Analytics team to provide data and insight to inform campaign roadmap
• Collaborate with Member Engagement leadership to provide technical expertise and campaign insight to inform strategy, prioritization, gap analysis, etc.
• Establish and monitor a campaign calendar to ensure oversight of member outreach frequency
• Support the organization by gathering, organizing, formatting, and analyzing various forms of clinical and organizational data to inform research efforts and solutions designed
• Analyze operational workflows to determine technological gaps and enhancements
• Demonstrate analytical skills through an evaluation of multiple business cases and develop roadmaps for the business needs defined
• Perform analytical problem outlines and propose opportunities or solutions
• Implement/manage product versioning structures
• Communicate with key product stakeholders to determine requirements, constraints, and risks with new or enhanced product features
• Ensure key stakeholders are made aware of key information related to current or future development activity
• Define success measures for proposed solutions, develop monitoring solutions for those success measures and provide feedback to the business on the success of solutions
• Provides strong leadership in terms of how technology capabilities can support business goals and initiatives
• May facilitate and lead brainstorming sessions, daily standups, project planning, and product deployments
• Strong time management, organizational skills, and attention to detail
• Demonstrate strong professional written and verbal communication skills when interacting with customers (internal and external) and on behalf of Premise Health
• Embodies Premise Health cultural beliefs (respectful, accountable, courageous, ethical, engaged, innovative, and quality-focused)
• Perform other duties as assigned

What You\'ll Bring

• Bachelor’s degree preferred
• Experience of 5 years or more in a related field will be considered in lieu of degree
• Requires a minimum of four (4) years of experience in healthcare, product development, research, data science, reporting and analytics, or economics
• Requires minimum three (3) years\' experience working in Epic EMR
• Epic Cheers certification
• Requires demonstrable experience in independent problem solving and creative thinking with ability to effectively weigh business, industry, and organization knowledge leveraging independent communication and interaction skills
• Experience implementing consumer marketing campaigns leveraging email, SMS, web channels and marketing CRMs
• Agile experience preferred
• SQL experience preferred, desire to learn required
• Experience collaborating across multiple cross-functional teams to define the best business solution
• Experience analyzing data, drawing conclusions, and making recommendations to support senior leadership
• Experience establishing and maintaining relationships with individuals at various levels of the organization, such as peers, internal/external stakeholders, business partners, and senior level managers
• Experience working with virtual team members
• Analytical Thinking and Problem Solving – Creative Thinking, Decision Making, Learning, Problem Solving, Systems Thinking, Conceptual Thinking, and Visual Thinking
• Behavioral Characteristics – Ethical, Personally Accountable, Trustworthy, Organized, and Adaptable
• Business Knowledge – Demonstrates business acumen, industry knowledge, organization knowledge, solution knowledge, and desire to learn more in these areas
• Communication Skills – Excellent independent verbal, non-verbal, and written communication as well as active listening ability. Role focused on ability to translate business problems and needs technical solutions
• Interaction Skills – Independent ability to facilitate, lead and influence, work as a team, negotiate and manage conflict, and teach
• Tools and Technology – Must be able to effectively use office productivity tools, business analysis tools, and communication tools. This includes but is not limited to the following toolsets: MS Office Suite, ServiceNow; MS Project; Video conferencing tools (Zoom, etc.); Collaboration Tools (SharePoint, Teams, etc.)
• Agile knowledge and interest required
• Advanced Microsoft Office Suite skills, with strong focus on Excel
• Demonstrated knowledge and experience working with large data sets, including design survey instruments, data collection processes, data analysis, and drafting reports on findings of the research
• Ability to interpret and articulate research findings
• Must have a Growth Mindset
• Strong organizational skills with strong attention to detail and accuracy
• Ability to work independently to complete a project

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $90,000.00 - $105,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.

This posting is anticipated to close within 90 days of 01/29/2026.

Should you have questions regarding this job posting, please contact View email address on click.appcast.io.