Customer Service Representative- Andover, MA

Customer Support Representative

Our client is seeking a detail-oriented and professional Customer Support Representative to support dental and orthodontic practices by handling customer inquiries, order intake, and communication regarding laboratory services. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Daily Activities Include:

• Answer incoming calls and emails from dental and orthodontic offices promptly and professional
• Gather and document customer information, order details, and troubleshooting steps
• Provide basic troubleshooting support using internal resources and lab standards
• Maintain accurate records of customer interactions and case updates
• Escalate complex or unresolved issues to Tier 2 technicians or appropriate departments
• Collaborate with internal teams to ensure timely service and production flow
• Maintain an organized, clean, and safe work environment
• Perform additional duties as assigned

Qualifications & Skills

• Strong attention to detail and accuracy in data entry
• Excellent written and verbal communication skills
• Strong computer skills and ability to learn new software quickly
• Ability to multitask in a fast-paced environment
• Team-oriented with the ability to work independently
• Comfortable sitting for extended periods
• Ability to read job orders, specifications, and small print

Education & Experience

• High school diploma or equivalent required
• Minimum 1 year of customer service experience required
• Dental, orthodontic, or medical office experience preferred
• Familiarity with dental/orthodontic terminology is a plus
• Preemployment background check is required

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.