Senior IT Business Analyst

Department Name: IT Bus Apps Insurance Division

Work Shift:

Day

Job Category:

Information Technology

Additional Job Description

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Banner Health's IT Digital & Platform Solutions team plays a vital role in driving the organization's digital transformation strategy across one of the largest non-profit health systems in the United States. This team is at the forefront of developing and enhancing enterprise platforms that improve the experience of both patients and team members. Currently, the team is focused on the BPN Salesforce Platform , a critical multi-year initiative designed to streamline operations, enhance self-service capabilities, and support Banner's mission of making healthcare easier so life can be better. As part of this team, you will collaborate with business stakeholders, technology leaders, and cross-functional partners across multiple states to deliver meaningful, scalable solutions that directly impact how Banner Health operates and serves its communities.

As a Senior IT Business Analyst on the BPN Salesforce Platform team, your days will be dynamic and purpose-driven. You will spend your time partnering with business stakeholders to gather and document requirements, translating complex needs into clear technical specifications and user stories for the development team. You will facilitate working sessions, lead prioritization discussions, and help ensure that platform enhancements align with Banner's strategic goals. From building comprehensive test plans and supporting UAT cycles to developing training materials and onboarding end users, your work will span the full project lifecycle. This is a fully remote, full-time role operating on a Monday–Friday, day shift schedule , offering the flexibility of remote work while keeping you connected to a high-performing, mission-driven team. An ideal candidate brings Salesforce platform experience, strong communication skills, a healthcare IT background , and a passion for solving complex business problems through technology. This position is fully remote and operates Monday through Friday. To be eligible, candidates must reside in one of the following states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, or WY. Please note that candidates residing outside of these states will not be considered for this opportunity.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels. In addition, this position is responsible for formulating system scope and objectives relative to the company’s requirements as well as establishing system documentation standards and quality assurance methodologies for systems and applications.

CORE FUNCTIONS
1. Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information.

2. Create project specifications, establish technical vision and analyze tradeoffs between usability and performance needs, and develop a general understanding of business requirements to distinguish user requests from underlying business and process needs.

3. Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.

4. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.

5. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Oversee the effective, correct, and consistent application of data analysis and decision making based on fact for all information feeds into the innovation process for the Digital Business Technology team. Promote the use of data analysis and fact based decision-making.

6. Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

7. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.

8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

9. Assignments are more complex in nature as more in-depth knowledge is needed. Incumbents are able to develop new perspectives using existing knowledge of best practices. Decisions are made within policies and past precedents. Incumbents are expected to assess requirements and customer needs and identify solutions to non-standard requests. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field.

Must demonstrate in-depth knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites as would normally be obtained in 2-3 years’ work experience in the field. Must demonstrate general knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

Estimated Pay Range:

$31.18 - $51.96 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

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