Financial Client Associate

Overview The Financial Client Associate is a critical teammate in providing exceptional service and support to a Financial Advisor or team of Advisors and clients to ensure that all client needs are met in a timely and efficient manner. This role helps shape the client experience to delight clients, build trust, and forge strong relationships. Responsibilities Serve as the primary point of contact for clients and provide a high level of support; respond to client inquiries and ensure timely resolution. Assist Financial Advisor(s) with opening new accounts and send required account and transaction documents to clients. Research and resolve account problems and missing documents; identify errors and initiate corrective measures. Follow up and relay correct information to clients. Create, prepare and review daily client reports and presentations for client meetings and/or for Financial Advisor(s). Maintain client notes and follow up on resulting action items, leveraging tools such as Salesforce, Orion and Microsoft Bookings. Assist in financial planning efforts by entering client data in MoneyGuidePro, walk clients through account setup and review options in the client portal. Perform administrative tasks including scanning and organizing documents, scheduling client meetings and calendar events, preparing correspondence, mailing and client requests. Act as liaison between the Branch and Home Office for projects and issues (e.g., technology needs, outside vendors, branch procedures). Assist Financial Advisor(s) with prospecting of new clients through mailings and seminars. Follow firm policies, procedures and maintain files in accordance with firm and regulatory guidelines. Provide backup support to other branch personnel and perform other related duties as assigned. Qualifications Proficient experience with Microsoft Office Suite; ability to learn other software. Experience with Pershing/NetX360, Salesforce, Orion and MoneyGuidePro is a plus. Professional presence with strong customer service and interpersonal skills. Detail oriented with excellent organization skills and ability to manage multiple tasks. Ability to multi-task in a fast-paced, evolving environment with strong time management. Excellent verbal and written communication across channels (in-person, phone, virtual); solid interpersonal skills. Ability to seek new ways to improve processes and suggest new ideas and approaches. Discretion in handling confidential information. Perform other related duties as assigned. Education And/or Work Experience Minimum Required: Bachelor’s Degree, and/or equivalent work experience Minimum Required: 1+ year of work experience in client services, preferably within the financial industry. License/Registration N/A Pay Range Between $22.11 to $27.64 per hour Physical requirements: The position requires the ability to work in a stationary position for several hours at a time and the ability to lift up to 25 pounds, occasionally. Some filing is required. The work environment is an air-conditioned, office environment with standard office equipment. Equal Opportunity Employer: Benjamin F. Edwards is an Equal Opportunity Employer. #J-18808-Ljbffr