Community Relations Representative

Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). Promote excellent resident experience by addressing questions and concerns promptly and professionally , both in-person and virtually (if necessary). Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Assist in organizing and participating in occasional resident events across the property portfolio. Handle confidential resident and property information with discretion and professionalism. Perform other duties and special projects assigned to support community operations and resident satisfaction. Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. Requirements High school diploma or equivalent required College degree preferred One year of experience in a customer service environment preferred Commitment to providing exceptional customer service and a desire to help people Strong organizational and time management skills to handle multiple responsibilities effectively Ability to work independently and collaboratively in a centralized, high-volume hub environment Must work on-site in the office five days per week Proficiency with Microsoft Office Suite and familiarity with property management or CRM software Ability to read, write, speak, and understand English Capability to utilize a personal smart device for apps related to property operations and communication. Core Competencies Demonstrates strong customer service skills and organizational abilities to manage resident inquiries and facilitate smooth move-in and move-out processes. Maintains compliance with relevant laws and company policies while ensuring resident satisfaction and effective community operations. Highest-signal resume keywords Customer Service Organizational Skills CRM Software Proficiency Compliance Knowledge Event Coordination ATS Optimization Keywords Hard Skills Customer Relationship Management Property Management Move-In/Move-Out Coordination Paperwork Handling Time Management Soft Skills Professional Communication Problem Solving Collaboration Discretion Industry Keywords Fair Housing Landlord-Tenant Regulations OSHA Standards Resident Experience Tools & Technologies Microsoft Office Suite Smart Device Utilization #J-18808-Ljbffr Jobtailor