Representative I, Patient Access-Days-Full time-Clinton

Job Title: Representative I

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Clinton Medical Center is a Catholic, not-for-profit, full-service community health system serving counties in eastern Iowa and western Illinois. With approximately 50,000 patient admissions every year, MercyOne Clinton operates 249 licensed beds. In addition to a wide range of traditional hospital services, MercyOne Clinton provides a continuum of care with specialized services in wound care, radiation oncology, dialysis, imaging, sleep disorders, therapy services, and skilled care. MercyOne Clinton has a staff of more than 800 employees, making it one of the community's largest employers.

Join the MercyOne Family! We are looking to hire a Representative I

As a Representative I at MercyOne, you will research, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Schedule:

• 12 HOUR SHIFT 3 DAYS PER WEEK WORKS EVERY 3RD WEEKEND WILL ROTATE BETWEEN SWITCHBOARD, ADMITTING, AND EMERGENCY DEPARTMENT

General Requirements:

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Education:

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.