Information Technology (IT) Support Specialist

Job Description

Job Description

Are you looking for an exciting, challenging and fast paced work culture? Would you like to work for an award winning Managed Service Provider (MSP)? Explore more at

Vista IT Solutions is seeking a skilled Information Technology Support Specialist to join our team at Cheshire, CT office. Since 2008 , Vista IT has been helping organizations modernize, secure, and optimize their technology environments through Managed IT Services, Cybersecurity, Cloud Solutions, Infrastructure Management, Microsoft 365, VoIP, Business Continuity, Disaster Recovery, Custom Software Development, AI/ML, and Data Solutions. Our philosophy is simple: Clients First. Team First. Explore more at

We are looking for an IT Support Specialist who enjoys solving technical problems, helping people, and continuously learning new technologies. The ideal candidate is customer-focused, technically curious, accountable, professional, and committed to continuous learning. They enjoy solving technical problems, helping people, and contributing to a fast-paced Managed Services environment. This is not a traditional helpdesk-only position. The selected candidate will have the opportunity to work with desktops, servers, Microsoft 365, networking, virtualization, cybersecurity, firewalls, cloud technologies, VoIP systems, and infrastructure projects while supporting clients across multiple industries.

The successful candidate will interact directly with clients, end users, vendors, and internal team members while delivering exceptional customer service and technical support.

Responsibilities and Duties :

The qualified candidate should possess a solid technical foundation and an understanding of modern IT infrastructure, including:

• Networking and Infrastructure Support
• Server and Desktop Administration
• Active Directory and Microsoft 365
• Virtualization (VMware/Hyper-V)
• Routing, Switching, Firewalls and Wi-Fi
• VoIP and Unified Communications
• Infrastructure Deployment and Management
• Cybersecurity and Cloud Technologies

Other responsibilities include, but are not limited to:

• Client hardware and software support, new system setup and configuration, network connectivity, and scheduled on-call duties.
• Provide network, application, phone system, and desktop support to the user environment.
• Recommendations to management about needed improvements, upgrades, new products, and projects. Also, other duties and projects will be assigned by management personnel.
• Manage network security equipment and software, e.g., firewall (SonicWALL), anti-virus and intrusion detection systems.
• Identify, troubleshoot, solve and document network connectivity and performance issues.
• Install, configure, manage, and support server infrastructure including physical and virtual servers (VMware/Microsoft), firewalls, switches, wireless networks, IP telephony systems, and related technologies.
• Monitor network performance and optimize the network for optimal speed and availability.
• Deploy, configure, and upgrade network software, such as enterprise antivirus or diagnostics programs.
• Implement and maintain emergency backup and restore systems for mission-critical network servers.
• Utilize and support Remote Monitoring & Management (RMM) platforms to proactively monitor, maintain, and troubleshoot client environments.
• Demonstrate a strong willingness to learn and adapt to emerging technologies.

Technologies and Platforms You May Work With:

• Microsoft 365 Administration
• Exchange Online
• Entra ID (Azure AD)
• Backup & Disaster Recovery
• Endpoint Security
• Multi-Factor Authentication (MFA)
• Cloud Technologies (Azure/AWS)
• Cybersecurity Best Practices
• 3CX Phone Systems
• Remote Monitoring & Management (RMM) Platforms

Requirements:

Bachelor's Degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or related field preferred. Equivalent professional experience may be considered for exceptional candidates.

• 2-5 years of experience supporting desktops, servers, Microsoft 365, networking, VoIP systems, cybersecurity technologies, or related infrastructure platforms.
• Experience in a Managed Service Provider (MSP) environment is a plus but not required
• Experience with technologies such as Microsoft Servers, Active Directory, Microsoft 365, networking fundamentals, firewalls, switching concepts, wireless networking, virtualization, and IP Telephony is preferred. Training and mentorship are available for candidates with strong technical aptitude and a willingness to learn.
• Working knowledge of systems administration, networking fundamentals, routing, switching, wireless networking, and network security concepts is preferred.
• Hands-on experience configuring, deploying, troubleshooting, and supporting network infrastructure is preferred.
• Excellent verbal and written English communication, customer service, and technical documentation skills required.
• Must be a self-starter, quick learner, well-organized, and detail-oriented.
• Success in this role requires a combination of technical aptitude, strong troubleshooting skills, excellent communication, customer service, accountability, and a willingness to learn. The ideal candidate is comfortable working directly with clients, taking ownership of issues, documenting work thoroughly, and continuously expanding their technical knowledge.
• Candidates should be comfortable working in a ticket-driven Managed Services environment, managing multiple priorities, and supporting clients across diverse industries.
• Valid driver's license and reliable transportation required for authorized client visits.

Preferred Certifications:

• Microsoft Certifications, Cisco Certifications (CCNP/CCNA/Other), SonicWall, Azure, AWS, 3CX, A+, CompTIA, N+, other recognized industry certifications.

Why Join Vista IT Solutions?

• Join an award-winning Managed Service Provider serving clients across multiple industries.
• Gain hands-on exposure to networking, cybersecurity, cloud, Microsoft 365, virtualization, VoIP, and enterprise infrastructure technologies.
• Work alongside experienced engineers, architects, and technology professionals.
• Participate in real-world projects, migrations, deployments, and cybersecurity initiatives.
• Access opportunities for professional development, certifications, and career growth.
• Become part of a collaborative team culture focused on client success and continuous improvement.
• This position offers long-term growth opportunities into advanced infrastructure, cybersecurity, cloud, Microsoft 365, and solution delivery roles based on performance, aptitude, and commitment to learning.

Vista IT Core Values : Clients First, Team First, Accountability, Integrity, Continuous Learning, Professionalism, Respect

Discretionary Benefits for Qualified Candidates:

• Healthcare Benefits
• Mileage Reimbursement for authorized site visits
• Paid Time Off
• Exposure to a broad range of enterprise technologies and client environments rarely available in traditional in-house IT roles.

\nCompany Description

Vista IT Solutions is an award-winning Managed Service Provider (MSP) headquartered in Connecticut, delivering technology solutions to organizations across multiple industries. Since 2008, Vista IT has helped businesses modernize, secure, and optimize their technology environments through a combination of technical expertise, exceptional customer service, and innovative solutions.

Our philosophy is simple: Clients First. Team First.

Vista IT provides a broad portfolio of services including:
• Managed IT Services
• Cybersecurity Solutions
• Microsoft 365 and Cloud Services
• Infrastructure Design, Deployment, and Management
• Virtualization Technologies
• Business Continuity and Disaster Recovery
• Unified Communications and VoIP
• Network Architecture and Security
• Data Center Solutions
• Remote Monitoring and Management
• IT Consulting and CIO Services
• AI/ML and Data Solutions
• Custom Software Development
• Research and Development (R&D)

Our team works with a wide range of technologies and client environments, providing employees with exposure to networking, cybersecurity, cloud platforms, Microsoft technologies, virtualization, VoIP systems, and enterprise infrastructure projects.

Vista IT is committed to continuous learning, technical excellence, professional growth, and delivering exceptional service to every client we support.

Learn more at [

Company Description

Vista IT Solutions is an award-winning Managed Service Provider (MSP) headquartered in Connecticut, delivering technology solutions to organizations across multiple industries. Since 2008, Vista IT has helped businesses modernize, secure, and optimize their technology environments through a combination of technical expertise, exceptional customer service, and innovative solutions.\r\n\r\nOur philosophy is simple: Clients First. Team First.\r\n\r\nVista IT provides a broad portfolio of services including:\r\n• Managed IT Services\r\n• Cybersecurity Solutions\r\n• Microsoft 365 and Cloud Services\r\n• Infrastructure Design, Deployment, and Management\r\n• Virtualization Technologies\r\n• Business Continuity and Disaster Recovery\r\n• Unified Communications and VoIP\r\n• Network Architecture and Security\r\n• Data Center Solutions\r\n• Remote Monitoring and Management\r\n• IT Consulting and CIO Services\r\n• AI/ML and Data Solutions\r\n• Custom Software Development\r\n• Research and Development (R&D)\r\n\r\nOur team works with a wide range of technologies and client environments, providing employees with exposure to networking, cybersecurity, cloud platforms, Microsoft technologies, virtualization, VoIP systems, and enterprise infrastructure projects.\r\n\r\nVista IT is committed to continuous learning, technical excellence, professional growth, and delivering exceptional service to every client we support.\r\n\r\nLearn more at [