Customer Service Representative

Be Visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department.

Duties and Responsibilities

Responds to customer inquiries regarding price and product literature requests

Generate or assist in developing quotations in support of the business strategy

Process sales orders in a courteous, efficient and timely manner

Maintain up-to-date files in the CRM system, and perform account management tasks, including adds, deletes, and changes

Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution with internal Teledyne functions

Process product returns and validate warranty claims.

Meets and exceeds customer's service expectations.

Solicits sale of new or additional services.

Education and Experience

High School Diploma or equivalent plus required

Minimum two years of customer service experience in manufacturing environment

Associates Degree or Bachelor's in Marketing or Business Administration (preferred)

Familiarity with and working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Positive attitude, exemplary attendance, and reliable team member

Job Knowledge, Skills and Abilities

Understand and appropriately use the company pricing system, and adhere to policies and guidelines

Use information collected from customer or partners to better educate the sales team about changes in market needs

Conduct ongoing customer needs analysis, and help perform research of customer requirements

Participate in management meetings and take part in sales improvement initiatives and other assigned action items

Conduct regular customer review calls and follow up as necessary

Assist in customer escalation process when warranted

Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings

Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns

Training Requirements

ERP Overview

Teledyne Shared Values (Ethics/Harassment/Email)

Hazardous Communications

Quality Systems/Health, Safety, Environment (HSE)

Physical Demands

This position requires sitting and using phones and personal computers with significant amounts of data entry.

Work Environment

This position will work in office environment.

May occasionally visit various parts of the manufacturing environment.

Personal Protective Equipment:

Safety glasses and shoes while in the manufacturing area.

Required to perform other duties as requested, directed or assigned.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.