Field Service Technician

Responsibilities Assists with and performs on‑site installation, troubleshooting, testing, splicing, repair, and maintenance of telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable. Locates file and fiber in response to customer requests and/or construction needs; pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent damage; keeps orderly log of all locate requests in the exchange area. Performs cable fault acceptance tests on newly constructed facilities. Provides troubleshooting support techniques and corrections; responds to “trouble” dispatches. Supports and maintains record systems (cross connects, line groups, network elements, etc.). Provides excellent customer service and proactively educates and sells TDS products and services to customers. Gains working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment. Qualifications Required Qualifications Must have and maintain a valid driver’s license. Must follow the TDS attendance guidelines to meet business needs and customer obligations. Other Qualifications Must successfully complete customer‑specific requirements, which may include a background check administered by the customer. Requires availability for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Must successfully pass all components of the Safety Course curriculum upon hire. Must maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs. A+ certification and computer networking experience. Gain an understanding of telecommunication products and services such as Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops to Support Data, Voice, and/or Video. Practical knowledge of computer applications including Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel. Ability to work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills and effective verbal and written communication skills for interaction with internal and external customers. Proven organizational skills and ability to multitask. Ability to operate vehicles with manual transmissions. Benefits Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short‑Term & Long‑Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time Location and Travel Due to in‑field support and on‑call requirements, the individual selected for this position must reside within a 60‑minute driving distance from the North Anson, Maine warehouse located at: 2 Elm Street – North Anson, Maine 04958. Sign‑On Bonus This position is eligible for a $1,000 sign‑on bonus! (Payout terms apply) Pay Range (Hr./Yr.) $22.62/Hr. – $33.94/Hr. Equal Employment Opportunity We are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. #J-18808-Ljbffr