Accounts Receivable Research Specialist

We are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Primary Responsibilities Coordinate all processes contingent in collection of funds due including third party logistics entities such as brokers, freight forwarders and those who route freight and negotiate pricing. Communicate with past‑due customers via telephone and/or email to resolve disputes and collect owed revenue. Inquire as to reasons for slow payment or non‑payment and act on information obtained from our customer. Make educated judgment calls on account decisions with NAE's and management, based on information obtained from pricing, costing, operations, EDI and claims. Insure proper billing addresses, confirm linkage and pricing for total problem resolution. Establish good working rapport with customer contacts. Communicate special customer needs to other departments and follow up on completion of tasks. Research check application, refunds and cash application. Prepare spreadsheets or other customized documents for customers to facilitate collection of funds. Send aging, documents, invoice recaps and other related information to customers. Communicate with sales, other internal customers and management in the best interest of OD and our customers. Job Qualifications Education: High school diploma or equivalent. Experience: Experience in the transportation industry preferred. Excellent verbal and written communication skills. Proficient with Microsoft Office. Proficient with 10 key. Strong interpersonal and telephone skills. Working Days & Shift Monday, Tuesday, Wednesday, Thursday, Friday. AM / PM shift. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Benefits Great Health Benefits including a Zero premium medical plan for employee only coverage. Vision & Dental. Short Term & Long Term Disability. Flex Spending Accounts. 401k retirement plan with company match and additional company annual discretionary match opportunity. Life Insurance. Wellness Program. Tuition Reimbursement for Drivers and Technicians Training and growth opportunities to build a career. We prioritize our OD family of employees, ability to advance through our promote from within philosophy, and National Career Opportunities available at our 260+ service centers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). #J-18808-Ljbffr