SYSTEM ADMINISTRATOR
Clarity Performance
JOB DESCRIPTION Company Description: Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing, and customer engagement through multiple channels and expert consulting. About The Role: Title: System Administrator Reports to: Chief Information Officer Location: Hybrid, minimum 3 days a week in office, must be within 20 miles of Overland Park, KS Status: Exempt, Full Time Compensation: Annual salary based on experience Responsibilities:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and requests for technical support.
- Provide support to users relating to both hardware, software, network, internet, and remote system connectivity.
- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.
- Assemble, install, configure, and evaluate computer equipment.
- Installs new software releases and system upgrades, evaluates, and installs patches and resolves software related problems.
- Completes work orders such as installing equipment, connecting, and moving devices or creating components of networks, etc.
- Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components.
- Perform preventive maintenance for computer, data communication, and peripheral equipment; test and adjust to appropriate standards.
- May coordinate departmental purchases of application software and provide license tracking on all centrally purchased packages such as office suites.
- Managing and maintaining local and cloud-based file storage.
- Maintaining firewalls, routers, switches, etc.
- Monitoring the network for security risks and vulnerabilities.
- Performs other related duties as required to accomplish the objectives of the position.
- Strong interpersonal and communication skills; ability to explain procedures verbally and in writing; good phone skills.
- Strong ability to learn; ability to follow instructions well; strong analytical skills.
- Familiarity with Operating systems, administrative commands and utilities, user rights and permissions RBAC, security systems, and directory services.
- Ability to install, configure and maintain personal computers, networks and related hardware and software.
- Maintains records, logs, and reports of assistance.
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
- Keep current with the latest technology and security standards.
- Confers with users and IT personnel to develop innovative approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
- Bachelor's Degree or equivalent work experience.
- Minimum of two years of experience in the field or a related field.
- Advanced technical knowledge of current network hardware, protocols, and standards.
- Read and comprehend instructions, discussion, correspondence, and memos in English.
- Ability to communicate technical information to nontechnical personnel.
- Ability to read and analyze technical information to determine the usefulness of hardware and software.
- Clear, effective written and verbal communication skills.
- Resourcefulness and ability to take the initiative in development and completion of work projects.
- Demonstrate excellent time management, prioritization, and ability to multi-task.
- Initiative-taking, driven and resilient to meet and exceed targets and objectives.
- Must be able to maintain confidentiality.
- Ability to manage difficult situations and people in a positive and professional manner.
- Applies effective listening techniques.
- Must be able to work effectively alone and as part of a global team.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to manage other computer components.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting moderately heavy objects (40 lbs.), such as computers and peripherals.
- Walking, bending, and reaching intermittently.
- Travel - minimal
Vacancy posted 3 days ago
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