SYSTEM ADMINISTRATOR

JOB DESCRIPTION

Company Description:

Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing, and customer engagement through multiple channels and expert consulting.

About The Role:

Title: System Administrator

Reports to: Chief Information Officer

Location: Hybrid, minimum 3 days a week in office, must be within 20 miles of Overland Park, KS

Status: Exempt, Full Time

Compensation: Annual salary based on experience

Responsibilities:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and requests for technical support.
• Provide support to users relating to both hardware, software, network, internet, and remote system connectivity.
• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.
• Assemble, install, configure, and evaluate computer equipment.
• Installs new software releases and system upgrades, evaluates, and installs patches and resolves software related problems.
• Completes work orders such as installing equipment, connecting, and moving devices or creating components of networks, etc.
• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components.
• Perform preventive maintenance for computer, data communication, and peripheral equipment; test and adjust to appropriate standards.
• May coordinate departmental purchases of application software and provide license tracking on all centrally purchased packages such as office suites.
• Managing and maintaining local and cloud-based file storage.
• Maintaining firewalls, routers, switches, etc.
• Monitoring the network for security risks and vulnerabilities.
• Performs other related duties as required to accomplish the objectives of the position.

Accountabilities:

• Strong interpersonal and communication skills; ability to explain procedures verbally and in writing; good phone skills.
• Strong ability to learn; ability to follow instructions well; strong analytical skills.
• Familiarity with Operating systems, administrative commands and utilities, user rights and permissions RBAC, security systems, and directory services.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Maintains records, logs, and reports of assistance.
• Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
• Keep current with the latest technology and security standards.
• Confers with users and IT personnel to develop innovative approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.

Education & Work Experience

• Bachelor's Degree or equivalent work experience.
• Minimum of two years of experience in the field or a related field.
• Advanced technical knowledge of current network hardware, protocols, and standards.

Additional Knowledge, Skills, Competencies

• Read and comprehend instructions, discussion, correspondence, and memos in English.
• Ability to communicate technical information to nontechnical personnel.
• Ability to read and analyze technical information to determine the usefulness of hardware and software.
• Clear, effective written and verbal communication skills.
• Resourcefulness and ability to take the initiative in development and completion of work projects.
• Demonstrate excellent time management, prioritization, and ability to multi-task.
• Initiative-taking, driven and resilient to meet and exceed targets and objectives.
• Must be able to maintain confidentiality.
• Ability to manage difficult situations and people in a positive and professional manner.
• Applies effective listening techniques.
• Must be able to work effectively alone and as part of a global team.

Physical Requirements:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to manage other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects (40 lbs.), such as computers and peripherals.
• Walking, bending, and reaching intermittently.
• Travel - minimal