Customer Service Rep.-Licensed

Licensed Customer Service RepresentativePhiladelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.Join the team at American Collectors Insurance, where passion meets protection!We are looking for Licensed Customer Service Representatives (CSR) to join our team.Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.In this role you will:Address client needs and concerns via phone and emailMaintain and utilize a working understanding of underwriting compliance guidelinesAnswer back-to-back inbound callsMake outbound calls to customers for as needed follow-upsEstablish rapport quickly and build positive customer relationshipsProvide prompt, accurate and friendly customer serviceService can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarificationsAbout the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral programWeekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)Responsibilities:Delight our customers with superior customer serviceService existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authorityCancel and Non-renew policies according to proceduresComplete necessary documentation quickly and efficientlyFollow and adhere to underwriting compliance and service standards while performing changes to in-force policiesExpected to be on phones 100% of the timeConduct risk analysis and evaluate underwriting quality of applicantsEvaluate application factors/ details to appropriately match premium to underwriting risk exposureMeet all production goalsComplete new business applications for existing customers as neededPerforms other duties as assignedRequired Qualifications:High school diploma or equivalentActive P&C or Personal Lines insurance license in your state of residencePrior experience working in a customer facing insurance service roleDemonstrated success in a team environmentProficiency to multi-task, follow-through and follow-upExcellent communication skills, written and verbalPositive customer and quality focusPossess an upbeat and positive attitudeOrganized and detail orientedProactive in problem solvingAbility to perform critical thinking and reasoningAdvanced computer skillsReliable high-speed internetDesired Qualifications:Associate or bachelor's degreePrior underwriting experiencePrior experience working on a hybrid/remote teamPrior insurance sales experienceEEO Statement:Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.