Trainer, Sales - Marketing Contact Center

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Sales Trainer designs, develops, facilitates, and evaluates learning experiences that strengthen sales performance across the Marketing Contact Center (MCCO). This role leads new-hire and ongoing training, creates digital learning solutions using adult learning principles, and communicates program, promotion, process, and product updates to frontline teams. Working independently with minimal direction, the Sales Trainer partners with Operations, Quality Assurance, and other stakeholders to identify performance gaps and recommend practical learning solutions. The role also coaches and mentors associates and frontline leaders while providing operational support to Academy and Floor Operations as business needs require.

How You'll Shine:

Responsibilities include, but are not limited to:

• Facilitates instructor-led, virtual, and blended new-hire sales training for MCCO associates, including product and program knowledge, sales behaviors, systems, customer experience, quality, compliance, and productivity expectations. Prepares learning environments, maintains course materials, assesses learner progress, and supports Academy handoff and readiness. (70% time)
• Independently designs and develops engaging digital and facilitator-led training materials for new programs, promotions, processes, systems, and performance initiatives. Applies adult learning theories, learning objectives, practice, reinforcement, accessibility, and evaluation methods with minimal to no direction. (10% time)
• Partners with Operations leaders, Quality Assurance, and other stakeholders to identify learning opportunities. Reviews operational reporting, quality results, learner performance, and business trends to diagnose performance gaps and recommend targeted learning, coaching, communication, or reinforcement solutions. (5% time)
• Delivers ongoing training, refresher sessions, new-promotion training, calibrations, and just-in-time learning. Evaluates effectiveness, gathers feedback, and updates content to maintain accuracy, relevance, and alignment with approved policies, processes, and business priorities. (5% time)
• Maintains assigned MCCO SharePoint learning and communication content and communicates approved updates to frontline teams through announcements, learning campaigns, job aids, and other digital channels. Ensures materials are current, organized, easy to locate, and appropriate for the intended audience. (5% time)
• Provides temporary production and operational support to Academy and Floor Operations when leaders are unavailable or business needs require, while maintaining established policies, escalation paths, service standards, and training priorities. (3% time)
• Mentors associates, team leads, and supervisors to build capability, confidence, and professional growth. Provides actionable feedback, facilitates skill practice, and connects development needs to appropriate learning resources while maintaining appropriate confidentiality. (2% time)

Travel Requirements

Up to 10% travel may be required for training delivery, meetings, or support at other company locations.

What You'll Bring:

Education

• High school diploma or equivalent required. Associate or bachelor’s degree in learning and development, education, business, communications, or a related field preferred.

Training Requirements

• Completion of required company learning, compliance, privacy, information security, and role-specific training.
• Demonstrated knowledge of adult learning theory and its application to instructor-led, virtual, blended, and digital learning.
• Ability to conduct needs analysis, interpret operational and quality reporting, distinguish knowledge or skill gaps from non-training issues, and recommend practical performance solutions.
• Strong facilitation, presentation, coaching, written communication, and stakeholder-management skills across frontline, leadership, and cross-functional audiences.
• Proficiency with Microsoft 365 applications, including PowerPoint, Word, Excel, Teams, Outlook, and SharePoint.
• Experience with eLearning authoring and digital content-development software tools.
• Working knowledge of generative AI tools for responsible content creation, research, ideation, personalization, and workflow efficiency, with appropriate review for accuracy, privacy, and approved use.
• Ability to learn and support contact center systems, reporting tools, learning platforms, and virtual-training technology.
• Strong business acumen, problem-solving, attention to detail, and ability to work independently with minimal direction.
• Ability to mentor others, provide actionable feedback, build trust, and support professional development without direct supervisory authority.
• Working knowledge of contact center sales practices, customer experience, quality, compliance, and performance improvement.

Knowledge and Skills

• Demonstrated knowledge of adult learning theory and its application to instructor-led, virtual, blended, and digital learning.
• Ability to conduct training needs analysis, interpret operational and quality reporting, identify knowledge and skill gaps, and recommend practical learning solutions.
• Strong facilitation, presentation, coaching, written communication, and stakeholder partnership skills across frontline, leadership, and cross-functional audiences.
• Ability to work effectively under pressure, manage multiple projects and shifting priorities, and maintain accuracy and follow-through with minimal direction.
• Strong business acumen, problem-solving, critical thinking, and attention to detail.
• Ability to mentor associates and frontline leaders, provide actionable feedback, build trust, and support professional development without direct supervisory authority.
• Working knowledge of contact center sales practices, customer experience, quality, compliance, and performance improvement.

Technical Skills

• Proficiency with Microsoft 365 applications, including PowerPoint, Word, Excel, Teams, Outlook, and SharePoint.
• Experience with eLearning authoring and digital content-development software tools.
• Working knowledge of generative AI tools for responsible content creation, research, ideation, personalization, and workflow efficiency, with appropriate review for accuracy, privacy, and approved use.
• Ability to learn and support contact center systems, reporting tools, learning management platforms, and virtual-training technology.

Job Experience

• Minimum two years of experience facilitating training, coaching, or developing learning content in a contact center, sales, hospitality, or customer-facing environment. Prior successful sales experience and experience supporting new-hire onboarding are preferred.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on us.fitly.work , including the title and location of the position for which you are applying.