Organizational Change Management (OCM) Lead

Organizational Change Management (OCM) Lead

We are seeking an experienced Organizational Change Management (OCM) Lead to support a Randstad client in Washington, DC. The ideal candidate will be a strategic thinker with a strong background in driving organizational improvements using industry-standard change management frameworks such as Prosci's ADKAR model, Kotter’s change principles, and Agile methodologies. This role requires a proactive leader with excellent communication skills who can interact with stakeholders at all levels, including C-suite executives. The OCM Lead will play a critical role in enterprise transformation initiatives, facilitating user adoption, mitigating change resistance, and fostering a culture of continuous improvement. The successful candidate will have proven experience in developing communication strategies, conducting change impact assessments, and implementing onboarding, mentoring, and community-building programs to support organizational goals.

Responsibilities:

• Lead and implement change management strategies using Prosci ADKAR, Kotter, and Agile methodologies.
• Manage change initiatives within projects developed using Lean Agile and Waterfall approaches.
• Establish and facilitate an Organizational Change Management (OCM) Community of Practice.
• Develop and execute communication strategies and plans to support organizational initiatives.
• Engage and collaborate with stakeholders across all levels, including C-suite executives, to ensure alignment and adoption.
• Lead enterprise transformation efforts, guiding teams and individuals through change processes.
• Design and implement new hire onboarding, mentoring, and buddy programs.
• Conduct change impact assessments, resistance management, and user adoption planning.
• Develop and administer ADKAR survey assessments to measure readiness and progress.
• Conduct stakeholder and empathy interviews to identify areas for continuous process improvement.
• Facilitate webinars, user workshops, Lean Coffee sessions, book clubs, and podcasts to promote change adoption.
• Leverage advanced proficiency in MS Office Suite (SharePoint, Teams, PowerPoint, Word), including facilitating breakout sessions and interactive polling.
• Support SAFe PI planning and Agile ceremonies.
• Utilize collaboration tools such as FigJam, Mural, and MS Teams Whiteboard to drive engagement and participation.
• Work with JIRA and Confluence to track change management initiatives and documentation.
• Ensure compliance with change management best practices and contribute to organizational change success.

Qualifications:

• Prosci or Kotter Certification required.
• SAFe Certification (Coach, RTE) preferred.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent interpersonal, leadership, facilitation, and relationship-building capabilities.
• Ability to manage multiple projects in a fast-paced environment with competing priorities.