Technical Support Specialist (Level II)

DHD Consulting

Torrance, CA

Technical Support Specialist (Level II)

Torrance, California, United States

About the Job

Essential Duties and Responsibilities:

- Provide technical support via emails, phone calls, and on-site visits when necessary.

- Plan and visit customers to offer technical assistance.

- Document product specifications and usage for field sales and customers.

- Conduct test runs and trials based on field sales and customer requests.

- Review blueprints, plans, and other documents to run trial tests and provide machining suggestions.

- Develop cost estimates or projected increases in production from proposed product usage.

- Recommend changes in equipment, processes, or materials to reduce costs or improve operations.

- Offer technical services related to product use, operation, and maintenance.

- Conduct technical training sessions for clients and internal employees.

- Provide weekly and monthly reports to supervisors and maintain reporting portals.

- Communicate relevant distributor information to internal teams.

- Assist in preparing technical manuals and publications.

- Analyze technical support data and prepare periodic reports.

- Support product and market trend research and monitor competitor activities.

Apply

Vacancy posted 1 day ago

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