Technical Support Specialist (Level II)
DHD Consulting
Technical Support Specialist (Level II)
Torrance, California, United States
About the Job
Essential Duties and Responsibilities:
- Provide technical support via emails, phone calls, and on-site visits when necessary.
- Plan and visit customers to offer technical assistance.
- Document product specifications and usage for field sales and customers.
- Conduct test runs and trials based on field sales and customer requests.
- Review blueprints, plans, and other documents to run trial tests and provide machining suggestions.
- Develop cost estimates or projected increases in production from proposed product usage.
- Recommend changes in equipment, processes, or materials to reduce costs or improve operations.
- Offer technical services related to product use, operation, and maintenance.
- Conduct technical training sessions for clients and internal employees.
- Provide weekly and monthly reports to supervisors and maintain reporting portals.
- Communicate relevant distributor information to internal teams.
- Assist in preparing technical manuals and publications.
- Analyze technical support data and prepare periodic reports.
- Support product and market trend research and monitor competitor activities.
$29 - $38 per hour
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