Receptionist

Job Description

Job Description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Receptionist position is responsible for operating a multiline telephone system to answer incoming calls and direct callers to appropriate personnel or department. The position also involves greeting on-site visitors as their first point of contact and handling various administrative duties as needed.

The incumbent will:

• Answer incoming telephone calls, determine purpose of call and forward calls to appropriate personnel or department
• Retrieve messages from voice mail and forward to appropriate personnel
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable
• Answer questions about organization and provide callers with address, directions and other information
• Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel
• Monitor visitor access
• Function as a notary public as needed
• Prepare set up for monthly board meetings
• Receive, sort and route mail to appropriate personnel or department
• Meter mail and deliver to post office as needed
• Order beverages, make coffee and check cleanliness of conference rooms
• Perform other clerical duties as needed, such as filing, faxing, photocopying and collating
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• One (1) year of experience working with customers
• Ability to follow instructions
• Experience working in a fast-paced environment with frequent interruptions
• Excellent verbal communication skills

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA