Talent Engagement Specialist

Job Description

Job Description

Job Summary

The Talent Engagement Specialist, reporting to the Talent Engagement and Compliance Supervisor, is
responsible for cultivating and maintaining a premier network of independent professional linguists by
serving as their primary "Success Partner" and internal advocate. This role focuses on bridging the gap
between internal operations and external talent through community building, strategic support, and the
delivery of a seamless, professional partner experience.

Duties and Responsibilities
Talent Advocacy and Community Building: Serve as the primary liaison between our independent
linguists and internal departments. You will gather feedback to streamline processes and
enhance the overall Talent experience. Design and execute engagement campaigns that highlight
our value proposition. Answer the question "Why partner with us?" to attract and retain the best
professionals in the industry. Plan and host in-person and virtual meetups, webinars, and
community events that allow independent professionals to network, share best practices, and
feel connected to a larger mission. Act as the "go-to" source for non-instructional support. You
will build a supportive environment where partners can find answers to their business and
administrative questions.
Operational Success and Systems Support: Serve as the subject matter expert for our Talent
scheduling and payment portal. You will manage profile requirements, ensure eligibility criteria
are met, and troubleshoot access issues. Analyze engagement data to identify trends in
availability and assignment completion. Create educational initiatives that help Talent
understand how high reliability scores lead to more opportunities and revenue. Guide Talent on
administrative best practices—such as timely invoice submission and portal usage—to ensure
they get paid quickly and accurately.
Professional Standards and Quality Assurance: Collaborate with our Quality teams to reinforce
client expectations and industry-standard codes of ethics. You will help Talent understand how
professional conduct and impartiality protect their own business reputations. Develop and
deploy surveys to gather data on the partner experience. Analyze results to drive measurable
improvements in our services. Create engaging newsletters and updates that keep our network
informed about client requirements, company news, and industry trends.
Skills and Qualifications
Background in Public Relations, Marketing, Community Management, or HR. Experience working
with a contingent or freelance workforce is a major plus.
Empathetic communicator who can build trust with a diverse, remote network of professionals.
Comfortable mastering new software platforms and explaining technical workflows to
non-technical users.
Analyze data (e.g., cancellation trends) and design positive, educational campaigns to improve
outcomes without micromanaging.
Understand the unique nature of the independent contractor relationship and how to support a
workforce without crossing into employer-like control.