Lead Technical Project Manager, GTM Systems

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Klaviyos GTM Systems team builds and runs the systems that power marketing sales partnerships customer success and services. Were looking for a Lenior Technical Project Manager with 8 years of experience delivering complex SaaS GTM and revenue systems programs who understands both how the systems work and how the business runs on them and who is excited to bring AI into how we plan deliver and operate.

About the team

Our GTM Systems team sits at the center of Klaviyos GTM engine connecting Salesforce CPQ billing and finance systems customer success and support platforms and professional services tooling. We own the roadmap that lets our teams move quickly trust their data and focus on helping customers grow. As we scale were rebuilding parts of that stack around AI and agentic workflows as the operating model not a bolt-on experiment and we need a program leader who can deliver that change reliably.

About the role

As Lead Technical Project Manager you own delivery of our highest-impact highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement quote-to-cash changes customer success and support platform upgrades and AI-enabled workflows that cut across Sales Customer Success Services Finance and Internal Audit. You turn ambiguous business goals into clear plans sequence work across many teams shipping into the same core systems and keep leadership informed with an honest view of commitments risks and progress.

Youll work hands-on with business systems analysts developers architects vendors and finance and audit partners and youll regularly present to senior and executive leadership. You use AI yourself to run programs faster and better and you help bring it into the way our teams work.

How youll make an impact

• Own program delivery end to end: intake prioritization scoping sequencing status and operating cadence for a multi-quarter GTM systems roadmap from discovery through launch and hypercare.
• Lead cross-functional programs at scale: manage dependencies across Sales Deal Desk RevOps Customer Success Services Finance Legal Security and Engineering including teams that dont report to you.
• Drive technical decisions with engineers and architects: weigh trade-offs build-vs-buy calls integration patterns and vendor evaluations and make sure decisions are documented and defensible.
• Deliver with controls built in: partner with Finance Internal Audit and Security on revenue-impacting systems work (SOX/ITGC access change management audit traceability) so controls are designed in tested and evidenced.
• Manage vendors and implementation partners: run joint project plans steering committees decision logs and risk reviews and hold partners to commitments.
• Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production and use AI tooling to improve planning status reporting testing and documentation.
• Build the operating model: establish intake planning release management and reporting practices that hold up as the portfolio grows and mentor teammates on program craft.
• Communicate with clarity: give GTM Systems GTM Finance and executive leaders a crisp view of scope timeline cost risk and decisions needed in the room and in writing.

What makes you a great fit

• 8 years of technical program or project management business systems delivery or GTM/revenue systems experience at a SaaS company with a track record of owning large multi-team programs end to end.
• Deep working knowledge of GTM systems and processes: lead-to-opportunity quote-to-cash renewals and amendments customer success and support and professional services delivery and how objects data and approvals flow between Salesforce CPQ billing/ERP contracting and support tools.
• Experience delivering in a Salesforce-centric environment where multiple teams ship into a shared core system on a common release process.
• Experience partnering with finance audit or compliance functions on revenue-impacting systems and controls.
• Strong technical fluency: you can read an architecture diagram discuss integration and data-model trade-offs with developers and spot delivery risk early.
• Hands-on curiosity about AI: you use LLM tools in your own work can talk credibly about where AI and agents help GTM workflows and where they need guardrails and want to help teams adopt them responsibly.
• Exceptional stakeholder management and executive communication; comfortable driving outcomes through influence in fast-moving ambiguous environments.
• Bachelors degree or equivalent experience.

Nice to haves

• Experience with CPQ implementations or replacements quote-to-cash redesign or billing/ERP integrations (for example NetSuite).
• Experience with customer success support or services platforms (for example Gainsight Zendesk Certinia) and contracting tools (for example Ironclad).
• Familiarity with SOX ITGC revenue controls or SOC reporting for vendor-hosted systems.
• Experience standing up release management or CI/CD for a Salesforce org.
• Exposure to agentic AI frameworks or MCP-based integrations in a business systems setting.
• PMP Salesforce or similar certifications (or equivalent demonstrated experience).
• Prior experience at a high-growth software or AI company.

Why this role matters at Klaviyo

• Your programs directly affect how Klaviyo sells bills renews and supports customers with real visibility to senior GTM Finance and executive leadership.
• Youll lead work that sits at the intersection of GTM systems finance controls and AI a combination that is rare and increasingly valuable.
• Youll help shape an AI-first delivery and operating model for GTM Systems setting practices that outlast any single project.

Required Experience:

IC