Front Desk Agent (48372)

Job Details Location: Hotel Oceana Santa Monica — SANTA MONICA, CA 90403 Position Type: Full Time Education Level: None Salary Range: $25.00 - $26.00 per hour Travel Percentage: None Job Shift: Any Job Category: Hospitality – Hotel Bring Your Passion for Hospitality to the Coast. Overview Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service. About the Role As a Front Desk Agent, you will shape each guest’s stay while supporting daily front‑office operations. You will welcome guests, manage check‑in and check‑out, verify billing details, and assist with reservations—including modifications, extensions, and upgrades. Responsibilities Provide a warm, professional welcome to all guests Anticipate guest needs and resolve concerns promptly and effectively Share knowledge of hotel amenities and local attractions Ensure a seamless check‑in and check‑out experience Verify reservations, billing details, and payment methods Assign rooms and manage inventory according to hotel standards Process payments and maintain accurate guest records Assist with creating and modifying reservations Promote room upgrades and hotel services when appropriate Coordinate dining, transportation, and local experiences Collaborate with housekeeping, bell services, and other departments Manage guest communications, calls, packages, and special requests Follow all cash handling, privacy, and operational procedures Support daily balancing and additional front‑office tasks as needed Qualifications 2+ years of front desk or guest services experience, preferably in a luxury hotel Excellent communication, problem‑solving, and interpersonal skills Strong attention to detail with ability to multitask effectively Experience with hotel systems and Microsoft Office Professional demeanor with a guest‑first mindset Familiarity with Santa Monica / Los Angeles area preferred Ability to perform in fast‑paced, service‑oriented environment High school diploma or equivalent Hospitality‑related certification or degree (optional) Benefits Competitive medical, dental, and vision benefits Basic life insurance 401(k) with auto‑enrollment after 60 days Paid time off, including vacation, sick leave and holidays* Schedule & Expectations Flexible availability, including mornings, evenings, weekends, and holidays Ability to stand or walk for extended periods Ability to lift up to 20 lbs occasionally Comfortable working indoors and outdoors in varying conditions Maintain a polished appearance in line with hotel grooming standards Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 20 pounds occasionally Frequent use of computer systems and standard office equipment Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periods. This job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change at any time, with or without notice. Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr Jrk Residential Group