Senior Service Dispatcher / Coordinator

**Senior Service Dispatcher / Coordinator – Commercial Service**Beacon Mechanical Services is hiring an experienced Senior Service Dispatcher / Operations Coordinator in Stoughton, MA to support the daily coordination and execution of our growing commercial service operation.This is a highly active operational role supporting multiple service divisions, including Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety. Each division typically operates 3–4 field crews, creating a dynamic service environment with multiple jobs, technicians, customer requests, and changing priorities moving simultaneously throughout the day.The Senior Service Dispatcher / Operations Coordinator serves as the central connection between our field technicians, customers, vendors, division managers, and internal operations team.The ideal candidate has substantial experience in service dispatching or field-service coordination and is comfortable independently managing a busy service board, proactively following up with technicians, communicating with customers, and keeping work moving from initial request through completion.This position is well suited for someone who enjoys a fast-moving environment, takes pride in staying ahead of open items, and naturally becomes the person field teams rely on to keep their day organized.**Job Responsibilities**Coordinate daily field operations across Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety, typically supporting 3–4 crews per divisionBuild and maintain technician schedules in advance based on priority, geography, workload, skill set, and customer requirementsMonitor incoming work through Corrigo, ServiceChannel, FieldPulse, email, and other customer platformsMaintain visibility into active, pending, approved, and return work and proactively move jobs toward completionFollow up with technicians throughout the day and before end of day to confirm job status, return needs, materials, equipment, estimates, and next stepsCoordinate return visits, vendors, materials, equipment rentals, deliveries, site access, and other execution requirementsMaintain proactive customer communication regarding ETAs, job status, schedule changes, delays, and return visitsEnsure technician notes, photos, material information, JHAs, and required job documentation are completeTrack outstanding quotes, approvals, and follow-up work and ensure nothing remains idle without a defined next actionSupport field technicians as a primary operational resource for scheduling, scope clarification, site information, and customer requirements**Operational Expectations**Maintain strong visibility into the service board and the next action required on active workKeep schedules organized and planned ahead whenever possibleMaintain consistent communication with field crews and customersIdentify incomplete or stalled work and proactively move it forwardIndependently resolve routine scheduling and service issues while appropriately escalating larger concernsOperate with urgency, organization, accountability, and strong follow-through**Requirements**5+ years of service dispatching, service coordination, or field-service operations experienceProven experience managing multiple technicians or crews in a fast-paced commercial service environmentStrong scheduling, prioritization, organization, and follow-up skillsExcellent written and verbal communication skillsAbility to manage a high volume of active work while maintaining attention to detailStrong computer skills and familiarity with service-management platforms**Preferred**Experience in plumbing, HVAC, mechanical, electrical, fire life safety, or facility servicesExperience coordinating multiple trades or service divisionsFamiliarity with Corrigo, ServiceChannel, FieldPulse, ServiceTitan, or similar platformsExperience supporting national or multi-site commercial customersFamiliarity with JHAs, field documentation, vendor coordination, and commercial service requirements**Benefits**Competitive salary401(k) with company matchHealth, Dental & Vision insurancePaid Time Off and holidaysProfessional development opportunitiesHigh-growth environment with opportunity for advancement**Job Type****Job Type:** Full-time**Work Location:** Stoughton, MA (Field + Office Hybrid) #J-18808-Ljbffr Torrey Holistics