Dock Customer Service Representative

Warehouse Customer Service Representative

Abacus Staffing and one of our national partners are looking for a Warehouse Customer Service Representative for the Litchfield Park area.

Position: Packaging Dock Warehouse Customer Service Representative (CSR)

Location: Litchfield Park, AZ

Schedule Available:

1ST SHIFT: Mon-Fri 7AM-3:30PM

Pay Rate: $21.00-$22.00/hr. - DOE

Position Summary:

The Packaging Dock CSR coordinates dock operations by scheduling appointments, managing driver check-in/out, and handling shipping and receiving documentation. This role ensures smooth communication between drivers, warehouse personnel, and internal systems while actively moving around the dock to carry out essential tasks.

Essential Functions:

1. Coordinate Dock Appointments Schedule inbound and outbound shipments to maximize efficiency and minimize delays.
2. Manage Driver Check-In/Out Accurately track driver arrivals and departures, ensuring all necessary documentation is completed and is accurately reflected in ERP/WMS system and Dock Management software.
3. Prepare Shipping & Receiving Documentation Generate bills of lading, shipping orders, and other required paperwork along with the Tallying of inbound loads.
4. Coordinate with Forklift (MHO) Team Communicate effectively with material handlers to ensure timely and accurate loading/unloading.
5. Utilize Dock Management Software Maintain shipment records and track dock operations using designated systems.
6. Facilitate Communication Function as a point of contact for carriers and customers, addressing inquiries related to dock schedules and shipment statuses.
7. Resolve Operational Issues Identify and escalate scheduling conflicts, missing documentation, or process inefficiencies as needed.

Job Specifications:

Education & Experience:

• High school diploma or GED required.
• Experience in logistics, shipping/receiving, or warehouse coordination preferred.
• Familiarity with dock scheduling software is beneficial

Skills & Abilities:

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word, Teams).
• Basic Knowledge of Warehouse Management Systems
• Ability to multitask and work effectively in a fast-paced environment.
• Problem-solving mindset with keen attention to detail.
• Customer-focused approach with strong teamwork abilities

*Resumes are required for this position.