Assistant Executive Housekeeper - Galveston Beach Resort

Assistant Executive Housekeeper – Galveston Beach Resort – MasterCorp, Galveston, TX 77550. Position Overview The Assistant Executive Housekeeper (AEH) is a second‑level manager who plays a key role in the management of site housekeeping operations, helping to meet quality standards and timeliness goals through the direction of team members. The AEH is fully responsible for all site operations in the absence of the Executive Housekeeper (EH). This position assists the EH in meeting site budget and maintaining a positive working relationship with clients and associates. They also help ensure team members adhere to established standards, and site assets are maintained. Essential Functions Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors. Adjust work of employees based on needs, callouts, etc. Monitor daily work hours to ensure compliance with budgeted hours. Follow directives of site leader in his/her absence. Exemplify a sense of urgency with entire team to ensure all units get turned on time. Inspect rooms and common areas to ensure cleanliness standards. Retrieve housekeepers to address any areas that need to be re‑cleaned. Conduct weekly report cards for housekeeping staff and produce MSI reports of supervisors. Contribute to establishing a welcoming culture of engagement and inclusion. Provide timely response to associate concerns by addressing them directly or referring them to others who can assist. Provide ongoing performance feedback to housekeepers, housemen, and supervisors. Consistently enforce established policies and procedures. Coach housekeepers to reach productivity standards. Assist in performance management of team members including coaching and counseling. Recommend discipline and termination of staff when necessary. Conduct performance reviews. Set recurring schedule for MasterTalk and STS in accordance with established SOPs; facilitate sessions engaging with staff at all levels. Conduct weekly training meetings with supervisors and monthly meetings with all staff. Finalize the day in the Mastermind system. Interview, select, and onboard new team members. Perform new hire orientations and ensure 7‑Steps to Clean training is effectively delivered within established guidelines. Build a positive rapport with the resort management team and attend resort meetings. Manage inventory, conducting weekly inventory counts and order replenishments. Report unit maintenance issues. Maintain vehicle maintenance logs. Assist in solving guest complaints promptly. Conduct safety meetings and ensure staff follows day‑to‑day safety rules and procedures. Handle workers' compensation issues and reporting. Work irregular hours. Comply with Resort Operations 15 Non‑negotiables without fail. Use MasterMind Mobile to update room status for all Housekeepers and Supervisors. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Requirements High school diploma or equivalent combination of education and experience. Bachelor’s degree preferred. Two years of experience directly related to the job with progressive responsibility. Proven track record of driving strong performance and key field operations metrics. Effective written and verbal English communication; bilingual Spanish a plus. Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel. Travel: Rarely – about 5% of travel on a quarterly basis. Valid driver's license required for certain locations. Physical Requirements This position frequently requires standing, walking, pushing, pulling, moving, lifting up to 25 lbs, bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Equal Opportunity Employer Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr MasterCorp