Membership & Guest Services

Job Description

Job Description

• LocationMylan Park Aquatics & Track Center, 1847 Fitness Wy, Morgantown, WV, 26501, United States
• Job CategoryMylan Park Aquatics & Track Center
• IndustryMember Services, Guest Services, Program Services
• Employee TypePT Non-Exempt

Description

This position will work on-site at The Aquatic Center in Mylan Park, West Virginia. The Aquatic Center includes a community pool, an Olympic-sized competition pool, outdoor splash pad, dynamic fitness room, outdoor track and so much more. It has become a local hub of sports tourism by hosting elite-level regional and national Aquatics and Track events.

Essential Duties and Responsibilities

• Greeting all members and guests who enter the facility

• Ensure the proper identification is being used to access the facility

• Correctly input member’s and guest’s demographic information into our system

• Successfully perform administrative duties

• Sell and upsell membership and program packages as well as cycling promotional deals

• Multi-task and work in a fast-paced environment

• Ensure the most consistent and up-to-date information is supplied in all interactions

• Ensure the workstation is kept clean

• Handle money (cash, credit, checks) correctly and effectively

• Answer, return, and transfer calls in a professional manner

• Assist in the implementation of communications strategies

• Develop and innovate a comprehensive understanding of Mylan Park’s programs and services

• Receive feedback in a teamwork environment and contribute to the creative process of projects through brainstorming sessions

• Represent the company in a professional manner consistent with Mylan Park goals and branding

• Assist with other duties as assigned in an effort toward the overall functions of Mylan Park

• Other duties as required

Requirements

• Basic knowledge of computer skills

• Ability and willingness to enforce policies and handle conflict resolution

• Excellent customer service

• Availability to work mornings, evenings, and weekends when needed

• Must work one weekend day at least twice/month

• Schedules vary: (Monday-Friday) 5:30am-9:30am, 9am-1pm, 1pm-5pm, 5pm-9pm, (Saturday) 7:45am-11:45am, 11am-3pm, 2pm-6pm (Sunday) 10:45am-5:45pm; 2pm-6pm. *Times are subject to change due to events and or planned closures. We do have abbreviated hours in the summer to stay open longer.

Competencies

• Ability to self-motivate with little or no supervision

• Strong attention to detail

• Excellent communication skills (oral and written)

• Ability to manage long and short-term projects

• Adaptability, analytical; critical thinking, customer service initiative; motivation, planning; project management, decision making; judgment, customer service, teamwork, diversity awareness, communication, and integrity

Human Relations

• Internal contacts include staff at all levels. External contacts include external customers and vendors.

• Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Physical Demands

• Sitting at a desk or table for at least 60% of the workday

• Standing or walking for at least 40% of the workday

• Repetitive wrist, hand, or finger movement (while operating computer equipment)

• Bending, stooping

• Eye-hand coordination (keyboard typing)

• Hearing and talking

Work Environment

• Office environment/fitness center environment
• Non-smoking environment
• Moderate to loud noise
• Evening/Weekend work responsibility as required
• Work within a non-smoking environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions